Effective Communication and Interpersonal Skills for Leaders

Effective Communication and Interpersonal Skills for Leaders

Course Overview

This 5-day intensive course is designed to enhance the communication and interpersonal
skills essential for effective leadership. Participants will explore advanced communication
techniques, conflict resolution strategies, and methods to build strong, productive
relationships within their teams and organizations. The course will combine theory with
practical exercises, empowering leaders to communicate with clarity, empathy, and
authority.

Target Audience

● Current and aspiring leaders across all sectors
● Managers seeking to improve team dynamics
● HR professionals responsible for leadership development
● Executives looking to refine their communication strategies

Course Objectives

● To understand the role of effective communication in leadership
● To develop advanced interpersonal skills for managing diverse teams
● To master conflict resolution techniques in a leadership context
● To enhance active listening and empathy in professional settings
● To build and maintain strong, productive relationships within organizations

Day-by-Day Course Outline

Day 1: Foundations of Effective Communication

● The importance of communication in leadership
● Key elements of effective communication
● Barriers to communication and how to overcome them
● Verbal vs. non-verbal communication in leadership
● Active listening techniques

Learning Outcome:

Participants will understand the fundamental principles of effective
communication and how they apply to leadership roles.

Day 2: Advanced Interpersonal Skills for Leaders

● Building trust and rapport within teams
● Emotional intelligence in leadership
● Navigating difficult conversations with tact
● The role of empathy in leadership communication
● Managing diverse personalities and communication styles

Learning Outcome:

Participants will enhance their interpersonal skills, enabling them to
build stronger, more effective relationships with their teams.

Day 3: Conflict Resolution and Negotiation

● Understanding the causes of conflict in teams
● Conflict resolution strategies for leaders
● The art of negotiation in a leadership role
● Mediation techniques for resolving team disputes
● Maintaining authority while resolving conflicts

Learning Outcome:

Participants will acquire practical conflict resolution and negotiation
skills, essential for maintaining harmony and productivity in their teams.

Enhancing Team Communication

● Strategies for fostering open communication within teams
● Leading effective team meetings and discussions
● The role of feedback in team development
● Encouraging collaboration and information sharing
● Addressing communication breakdowns in teams

Learning Outcome:

Participants will learn how to enhance communication within their
teams, leading to improved collaboration and performance.

Day 5: Strategic Communication for Leaders

● Crafting and delivering clear, persuasive messages
● Communicating organisational vision and goals
● Managing upward communication with senior leadership
● Public speaking and presentation skills for leaders
● Developing a personal communication style

Learning Outcome:

Participants will refine their strategic communication skills, enabling
them to effectively convey messages and inspire action within their organizations

By the End of the Course, Participants Will Learn:

1. The essential communication and interpersonal skills needed for effective leadership
2. How to manage and resolve conflicts within their teams
3. Techniques for fostering open communication and collaboration
4. Strategies for delivering clear, persuasive messages in various leadership contexts
5. How to develop and maintain strong, productive relationships within their organizations

Course Delivery Methods

● Lectures and presentations
● Interactive group discussions and role-playing exercises
● Case studies and real-world scenarios
● Peer feedback and collaborative problem-solving
● Practical exercises and personal action planning

Course Dates and Venue locations:

Barcelona

Hotel SERHS Rivoli Rambla Barcelona

Amsterdam

Park Centraal Amsterdam

The Certificate:

After attending and completing the entire ARUK training course, delegates will be
issued a Certificate of Completion

Book Now

4750 £ (Inc. VAT)