Effective Communication and Interpersonal Skills for Leaders

  • Category: Management & Leadership Courses

Effective Communication and Interpersonal Skills for Leaders

  • Course Type: Classroom-based Course
  • Code: ARUK202B
  • Duration: 5 Days
  • 35 CPD hours
  • Languages: Arabic, English
  • Course Venues: Amsterdam, Barcelona
  • Available in: November

Course Overview

This 5-day intensive course is designed to equip leaders with essential communication and interpersonal skills needed to drive successful teams and foster productive working relationships. The course focuses on refining communication strategies, enhancing emotional intelligence, and mastering conflict resolution to build a collaborative and positive work environment.

Target Audience

• Current and aspiring leaders in any industry
• Managers looking to enhance their communication and interpersonal skills
• HR professionals responsible for team development
• Project managers and team leaders seeking to improve team dynamics

Course Objectives

• To understand the core principles of effective communication in leadership roles
• To develop strong interpersonal skills to enhance team collaboration
• To improve emotional intelligence for better leadership outcomes
• To learn strategies for conflict resolution and negotiation
• To master techniques for giving and receiving feedback constructively

Day-by-Day Course Outline

Day 1: Foundations of Effective Communication

• Understanding the role of communication in leadership
• Communication styles and their impact
• Barriers to effective communication
• Active listening techniques
• The importance of clarity and conciseness in messaging

Learning Outcome:

Participants will grasp the fundamental concepts of effective communication and identify areas for personal improvement.

Day 2: Interpersonal Skills in Leadership

• Building trust and credibility with your team
• Developing empathy and understanding diverse perspectives
• Techniques for assertive communication
• Strengthening relationships through positive interactions
• The role of body language and non-verbal cues

Learning Outcome:

Participants will enhance their interpersonal skills, leading to stronger, more effective relationships within their teams.

Day 3: Emotional Intelligence for Leaders

• Defining emotional intelligence and its importance in leadership
• Self-awareness and self-regulation techniques
• Managing emotions in challenging situations
• Empathy as a leadership tool
• Applying emotional intelligence to decision-making

Learning Outcome:

Day 4: Participants will increase their emotional intelligence, improving their ability to lead with empathy and understanding.

Conflict Resolution and Negotiation

• Understanding the sources of conflict in teams
• Conflict resolution strategies and techniques
• Negotiation skills for leaders
• Mediation and facilitating difficult conversations
• Turning conflict into opportunity for growth

Learning Outcome:

Participants will learn to manage and resolve conflicts effectively, ensuring a positive outcome for all parties involved.

Day 5: Constructive Feedback and Continuous Improvement

• Principles of giving and receiving feedback
• Creating a feedback-friendly environment
• Techniques for delivering constructive criticism
• Encouraging continuous improvement and learning in teams
• Developing a personal action plan for ongoing communication improvement

Learning Outcome:

Participants will master the art of constructive feedback, fostering a culture of continuous improvement in their teams.

By the End of the Course, Participants Will Learn:

• The essential principles of effective communication in leadership
• How to build and maintain strong interpersonal relationships
• The role of emotional intelligence in effective leadership
• Strategies for resolving conflicts and negotiating successfully
• Techniques for delivering and receiving feedback that drives improvement

Course Delivery Methods

• Lectures and interactive presentations
• Group discussions and role-playing exercises
• Case studies and real-world scenario analysis
• Personal reflection and action planning
• Peer feedback and collaborative learning sessions

Course Dates and Venue locations:

Course Dates and Venue locations:

24 Nov - 28 Nov 2024

Hotel SERHS Rivoli Rambla Barcelona
Park Centraal Amsterdam

The Certificate:

ARUK Training provides by upon the end of course a Certificate of Completion for delegates who attend and complete the training course.

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4750 £ (Inc. VAT)