العربية
Customer Services Skills This is an introductory course for frontline staff, with little or no formal training, who are in direct contact with either internal or external customers, and are required to manage a range of customer expectations. The course is suitable for customer facing people, team leaders and managers – enable you to […]
Tag Archives: Skills
27
Feb
Feb
Communication And Creative Thinking Skills Develop creativity through our Effective Communication and Creative Thinking course to enhance productivity at work Creative thinking is not something you are born with; it is a skill that can be improved with practice. Communication is simply the act of transferring information from one place to […]
27
Feb
Feb
Time And Meeting Management Skills Time management is the art or arranging, organizing, scheduling, and budgeting one’s time for the purpose of generating more effective work and productivity. This programme will help you to regain control by learning to prioritise, plan, delegate and to use practical aids to manage your time. You will learn […]
25
Feb
Feb
Letters and Reports Wrtiting Skills This Course allows delegates to gain useful letter writing tools, tips and techniques. Delegates will learn how use these skills in correspondence. As your professional reputation can be enhanced or ruined by your correspondence, it is essential that the style, content and message is concise, correct and appropriate and […]
25
Feb
Feb
Body Language Skills Throughout this course you will: Discover when body language is an important means of communication. Use body language to increase your personal impact. Recognise the importance of body language in conveying meaning. Learn how to use body language to build rapport with others. Learn how to read and interpret other […]