Customer Services Skills

This is an introductory course for frontline staff, with little or no formal training, who are in direct contact with either internal or external customers, and are required to manage a range of customer expectations.

The course is suitable for customer facing people, team leaders and managers – enable you to build a consistent culture of service across your organisation.

It will provide you and your organisation with an overview of the best practice skills required to exceed your customers’ expectations. You will have the opportunity to observe and practise live customer handling skills and leave the course with a personal action plan for delighting customers, both internal and external.

You will also take away a practical customer service handbook to use to help you remember the key skills and techniques from the course.

The course will cover key areas such as:

• Customer-centric Focus.
• The Customised Service Experience.
• Understanding your Personal Impact.
• Understanding Customer Requirements.
• Remaining Calm Under Pressure.

For more details, email us