Advanced Certificate in Employee Relations (ER)
Intensive 5-day course · English, Arabic & European languages
- Duration5 days
- FormatClassroom or live online
- LanguageEnglish, Arabic or a European language
- CertificateARUK Certificate of Attendance
- FeeFrom £1,800 + VAT
Experienced employee relations practitioners examine workplace relationships and current challenges during five days of advanced study. Negotiation, stakeholder engagement and mediation are considered alongside conflict, discipline and grievances. Delegates apply ER principles, explore generational differences and prepare personal actions through practical sessions, cases, simulations and individual and group activities.
Classroom
Public courses in our cities
- 26–30 Oct 2026Manama£3,080 + VAT
- 9–13 Nov 2026Amsterdam£3,400 + VAT
- 23–27 Nov 2026Dubai£4,200 + VAT
- 14–18 Dec 2026London£3,360 + VAT
- 28 Dec – 1 Jan 2026Riyadh£4,200 + VAT
- 4–8 Jan 2027Kuala Lumpur£1,800 + VAT
Show 23 more dates
- 18–22 Jan 2027Abu Dhabi£4,200 + VAT
- 1–5 Feb 2027Rome£3,400 + VAT
- 15–19 Feb 2027Cairo£2,280 + VAT
- 8–12 Mar 2027Munich£3,400 + VAT
- 22–26 Mar 2027Jeddah£4,200 + VAT
- 12–16 Apr 2027Amsterdam£3,400 + VAT
- 26–30 Apr 2027Singapore£4,200 + VAT
- 10–14 May 2027London£3,360 + VAT
- 24–28 May 2027Muscat£3,080 + VAT
- 7–11 Jun 2027Kuala Lumpur£1,800 + VAT
- 21–25 Jun 2027Casablanca£2,280 + VAT
- 5–9 Jul 2027Rome£3,400 + VAT
- 19–23 Jul 2027Manama£3,080 + VAT
- 9–13 Aug 2027Munich£3,400 + VAT
- 23–27 Aug 2027Amman£3,400 + VAT
- 13–17 Sep 2027Amsterdam£3,400 + VAT
- 27 Sep – 1 Oct 2027Madrid£3,400 + VAT
- 11–15 Oct 2027London£3,360 + VAT
- 25–29 Oct 2027Berlin£3,400 + VAT
- 1–5 Nov 2027Kuala Lumpur£1,800 + VAT
- 15–19 Nov 2027Milan£3,400 + VAT
- 6–10 Dec 2027Rome£3,400 + VAT
- 20–24 Dec 2027Malaga£3,080 + VAT
Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%
Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options
Online (live)
With a trainer, on dates to suit your team
This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.
£1,850 + VAT
Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%
Tailor this course
Pick what you want changed and we’ll come back with a proposal and price.
Course overview
Employee Relations (ER) concerns the relationship between an organisation and its employees, including productive working arrangements, transparency, employment law compliance and ethical standards. Practitioners with existing experience examine more complex ER issues and how organisational goals can be aligned with employee needs. The work addresses diverse stakeholders and modern workplace demands.
Conflict has costs. Sessions consider satisfaction, retention, engagement and labour and industrial relations, alongside the time and expense involved in workplace disputes. Delegates study negotiation and mediation skills that can transfer to their HRM and ER work, and examine future developments in the field. Generations Y, Z and Alpha provide context for changing employment relationships.
Stakeholder analysis is followed by principle-based negotiation and approaches for defending ER decisions using sound practice. The psychological contract is distinguished from engagement, and workplace conflict sessions cover disciplinary processes, grievance handling and investigation. Mediation work identifies suitable issues and follows the stages through to formalised agreements. Practical sessions, relevant cases, simulations and group games support interactive learning, with personal action planning at the end.
Course objectives
By the end of the course, delegates will be able to:
- Apply ER principles within an organisation
- Distinguish the psychological contract from engagement
- Design a stakeholder engagement strategy
- Defend ER decisions using sound practice
- Describe the foundations of principle-based negotiation
- Identify issues suited to workplace mediation
Who should attend
This course suits:
- Employee Relations (ER) personnel with existing experience or training
- Industrial Relations (IR) personnel
- Union delegates and officials
- Human Resource Management (HRM) professionals
Training methodology
- Facilitated sessions use adult learning approaches to examine the course topics.
- Individual and group activities are interspersed throughout the sessions.
- Practical work, relevant case studies and simulations support application.
- Group games and activities provide participatory learning.
Daily agenda
- Day 1
Developing employee relations for changing workplaces
- Building a positive ER framework
- Current employee relations trends
- Trade unions' role in the global workplace
- Understanding the psychological contract
- Working with Generations Y, Z and Alpha
- Day 2
Stakeholder engagement in HR
- Principles of stakeholder management
- Distinguishing engagement from management
- Consequences of ineffective stakeholder collaboration
- Main techniques for identifying stakeholders
- Three practical stakeholder analysis tools
- Day 3
Negotiation approaches for employee relations
- Introducing negotiation
- Win-win negotiation and reaching agreement
- The Coleman Raider bare bones model
- Best Alternative to a Negotiated Agreement (BATNA)
- National culture's influence on negotiation
- Day 4
Handling workplace conflict and grievances
- Analysing behaviours used to handle conflict
- Methods for resolving and managing conflict
- Alternative Dispute Resolution (ADR)
- Sound approaches to discipline and grievance handling
- Investigating grievances
- Day 5
Workplace mediation principles and practice
- HR's role in mediation
- Issues appropriate for mediation
- Stages of mediation in the workplace
- Reaching agreements and formalising them
- Preparing personal action plans
Certificate
Every delegate who completes the course receives an ARUK Training Certificate of Attendance.
Frequently asked questions
How do I register?
Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.
Are fees shown with VAT?
Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.
Can this course be delivered for our team only?
Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.
Is this course available online?
Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.
Is there a group discount?
Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.
Can the course be delivered in Arabic or another language?
Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.
What certificate will I receive?
An ARUK Training Certificate of Attendance.
