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Certified Business Administrator (CBA)

Intensive 5-day course · English, Arabic & European languages

This 5-day Certified Business Administrator (CBA) course is for business administrators and office managers moving into formal strategic roles. It covers the core functions of running a business unit, from HR and financial management to marketing and leadership. Delegates learn how to manage resources, write effective reports, handle employee relations, and use project management methods to improve their team's productivity.

Classroom

Public courses in our cities

  • 26–30 Oct 2026Jeddah£4,200 + VAT
  • 9–13 Nov 2026Amsterdam£3,400 + VAT
  • 23–27 Nov 2026Muscat£3,080 + VAT
  • 14–18 Dec 2026London£3,360 + VAT
  • 28 Dec – 1 Jan 2026Manama£3,080 + VAT
  • 4–8 Jan 2027Munich£3,400 + VAT
Show 23 more dates
  • 18–22 Jan 2027Muscat£3,080 + VAT
  • 1–5 Feb 2027Rome£3,400 + VAT
  • 15–19 Feb 2027Casablanca£2,280 + VAT
  • 8–12 Mar 2027Munich£3,400 + VAT
  • 22–26 Mar 2027Manama£3,080 + VAT
  • 12–16 Apr 2027Amsterdam£3,400 + VAT
  • 26–30 Apr 2027Amman£3,400 + VAT
  • 10–14 May 2027London£3,360 + VAT
  • 24–28 May 2027Madrid£3,400 + VAT
  • 7–11 Jun 2027Munich£3,400 + VAT
  • 21–25 Jun 2027Berlin£3,400 + VAT
  • 5–9 Jul 2027Rome£3,400 + VAT
  • 19–23 Jul 2027Milan£3,400 + VAT
  • 9–13 Aug 2027Munich£3,400 + VAT
  • 23–27 Aug 2027Malaga£3,080 + VAT
  • 13–17 Sep 2027Amsterdam£3,400 + VAT
  • 27 Sep – 1 Oct 2027Sarajevo£3,400 + VAT
  • 11–15 Oct 2027London£3,360 + VAT
  • 25–29 Oct 2027Dubai£4,200 + VAT
  • 1–5 Nov 2027Munich£3,400 + VAT
  • 15–19 Nov 2027Riyadh£4,200 + VAT
  • 6–10 Dec 2027Rome£3,400 + VAT
  • 20–24 Dec 2027Doha£4,200 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Special requests

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Certified Business Administrator (CBA)

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Course overview

Business administration covers more than managing daily tasks. Administrators and office managers often need to step into strategic roles where they handle human resources, manage budgets, and oversee team performance. This transition requires a clear understanding of how different business functions fit together.

This 5-day course covers the principles of modern administration. Delegates explore HR practices, including recruitment, performance evaluations, and conflict resolution. The syllabus then moves through financial planning, showing how to read statements, build budgets, and control costs. Finally, delegates look at marketing, customer relationship management, and leadership styles.

By bringing these disciplines together, the training prepares administrators to support their teams more effectively. They leave with practical ways to allocate resources, write clear reports, manage their workload, and handle crises, allowing them to contribute directly to their organisation's efficiency and customer service standards.

Course objectives

By the end of the course, delegates will be able to:

  1. Understand the modern business environment
  2. Apply fundamental administrative management principles
  3. Manage human resources functions
  4. Implement performance management strategies
  5. Allocate and use resources effectively
  6. Develop and execute marketing plans
  7. Write professional business communications and reports
  8. Manage time, stress, and workplace crises
  9. Build and maintain customer relationships
  10. Lead and collaborate within a team environment

Who should attend

This course suits:

  • Business administrators
  • Office managers
  • Administrative staff moving into formal business administration roles
  • Professionals seeking a foundation in core administration functions

Daily agenda

  1. Day 1

    Administration foundations

    • The modern business environment
    • Core administration principles and frameworks
    • Business communication and report writing
    • Time, stress, and crisis management
  2. Day 2

    Human resources

    • Recruitment, onboarding, and training
    • Goal setting, evaluations, and feedback
    • Compensation and benefits
    • Resolving conflict and managing employee relations
    • Employment law considerations
  3. Day 3

    Finance and resources

    • Reading financial statements and metrics
    • Budgeting and financial planning
    • Allocating and using resources
    • Controlling and reducing costs
    • Project management fundamentals
  4. Day 4

    Marketing and customers

    • Marketing principles and strategy
    • Creating and implementing marketing plans
    • Customer service and client relationships
    • Communication for customer engagement
    • Technology for marketing and service
  5. Day 5

    Leadership and development

    • Teamwork and collaboration
    • Leadership styles and delegation
    • Workplace ethics and professionalism
    • Career advancement for administrators

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

Register

Certified Business Administrator (CBA)

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

booking terms and conditions

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Certified Business Administrator (CBA)