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Crisis Management for Government Agencies: Preparing for the Unexpected

Intensive 5-day course · English, Arabic & European languages

Government officials, public sector leaders and emergency professionals examine agency preparedness and crisis response over five days. Delegates assess vulnerabilities, develop protocols and coordinate resources, with simulations to practise decisions under pressure. Public communication and stakeholder cooperation lead into recovery planning, after-action review and measures to strengthen organisational and community resilience.

Classroom

Public courses in our cities

  • 26–30 Oct 2026Muscat£3,080 + VAT
  • 9–13 Nov 2026Frankfurt£2,600 + VAT
  • 23–27 Nov 2026Manama£3,080 + VAT
  • 14–18 Dec 2026Barcelona£3,080 + VAT
  • 28 Dec – 1 Jan 2026Dubai£4,200 + VAT
  • 4–8 Jan 2027Vienna£3,400 + VAT
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  • 18–22 Jan 2027Singapore£4,200 + VAT
  • 1–5 Feb 2027Barcelona£3,080 + VAT
  • 15–19 Feb 2027Muscat£3,080 + VAT
  • 8–12 Mar 2027Paris£3,600 + VAT
  • 22–26 Mar 2027Casablanca£2,280 + VAT
  • 12–16 Apr 2027Frankfurt£2,600 + VAT
  • 26–30 Apr 2027Manama£3,080 + VAT
  • 10–14 May 2027Barcelona£3,080 + VAT
  • 24–28 May 2027Amman£3,400 + VAT
  • 7–11 Jun 2027Vienna£3,400 + VAT
  • 21–25 Jun 2027Madrid£3,400 + VAT
  • 5–9 Jul 2027Barcelona£3,080 + VAT
  • 19–23 Jul 2027Berlin£3,400 + VAT
  • 9–13 Aug 2027Paris£3,600 + VAT
  • 23–27 Aug 2027Milan£3,400 + VAT
  • 13–17 Sep 2027Frankfurt£2,600 + VAT
  • 27 Sep – 1 Oct 2027Malaga£3,080 + VAT
  • 11–15 Oct 2027Barcelona£3,080 + VAT
  • 25–29 Oct 2027Sarajevo£3,400 + VAT
  • 1–5 Nov 2027Vienna£3,400 + VAT
  • 15–19 Nov 2027Dubai£4,200 + VAT
  • 6–10 Dec 2027Barcelona£3,080 + VAT
  • 20–24 Dec 2027Riyadh£4,200 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Special requests

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Special request

Crisis Management for Government Agencies: Preparing for the Unexpected

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Course overview

Government agencies face disruption, loss of public trust and threats to societal stability when crises occur. Protecting citizens and critical infrastructure requires anticipation as well as action during an emergency and recovery afterwards. Preparedness starts with risk. Day 1 examines leadership and governance across the crisis lifecycle. On Day 2, delegates identify agency vulnerabilities and use assessment tools and technologies to develop risk frameworks, response protocols and contingency plans.

Days 3 and 4 bring together resource deployment and coordination, information handling as events unfold and techniques for decisions under pressure, followed by communication and stakeholder engagement. Government response cases accompany simulations and role-play. Work on media relations addresses misinformation, transparency and stakeholder trust, including cooperation with outside partners, NGOs and private businesses. Workshops support plan development; Day 5 examines recovery, the return to routine operations, after-action reviews, resilience within communities and organisations, and action plans for improving crisis frameworks.

Course objectives

By the end of the course, delegates will be able to:

  1. Explain crisis management principles and phases
  2. Identify agency risks and vulnerabilities
  3. Develop crisis response and communication plans
  4. Coordinate stakeholders during crises
  5. Manage media relationships and public communication in emergencies
  6. Implement recovery strategies to restore normal operations and improve resilience

Target competencies

  • Risk assessment and planning for crises
  • Coordination of emergency responses
  • Communication during a crisis
  • Decisions taken under pressure
  • Collaboration and engagement with stakeholders
  • Recovery and resilience following a crisis

Who should attend

This course suits:

  • Officials and policymakers with government emergency-management responsibilities
  • Leaders in the public sector who plan for risks and crises
  • Emergency services staff and first responders
  • Professionals working on public safety and disaster management
  • Advisers and consultants specialising in crisis management

Training methodology

  • Lectures and expert insights introduce principles, with case studies of past crises and lessons learned.
  • Simulations and role-play provide practice in crisis scenarios.
  • Workshops develop response plans and protocols, while group discussions support knowledge sharing and collaborative problem solving.

Daily agenda

  1. Day 1

    Crisis impacts, governance and preparedness

    • The nature of crises and their impacts
    • Preparedness, response and recovery in the crisis lifecycle
    • Principles of effective crisis management
    • Leadership and governance during crises
  2. Day 2

    Assessing vulnerabilities and preparing plans

    • Identifying and analysing risks and vulnerabilities
    • Developing frameworks for risk management
    • Preparing response protocols and contingency plans
    • Risk-assessment tools and technologies
  3. Day 3

    Coordinating crisis responses

    • Coordination of emergency operations and resources
    • Tools and techniques for decisions under pressure
    • Managing crisis information and communication in real time
    • Cases of successful responses by government agencies
  4. Day 4

    Public messages and stakeholder cooperation

    • Public communication during crises
    • Media engagement and misinformation management
    • Transparency and trust with stakeholders
    • Cooperation with external partners, NGOs and private sector entities
  5. Day 5

    Recovery, review and future resilience

    • Recovery strategies and restoration of normal operations
    • After-action reviews to learn from crises
    • Strengthening organisational and community resilience
    • Action plans to strengthen crisis management frameworks

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

Register

Crisis Management for Government Agencies: Preparing for the Unexpected

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

booking terms and conditions

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Crisis Management for Government Agencies: Preparing for the Unexpected