Human Resources and Training
Advanced Certificate in Employee Relations (ER)
26–30 Oct 2026 · Manama
View courseHR-019
Labour Relations
Intensive 5-day course · English, Arabic & European languages
- Duration5 days
- FormatClassroom or live online
- LanguageEnglish, Arabic or a European language
- CertificateARUK Certificate of Attendance
- FeeFrom £2,280 + VAT
Managers and HR staff working with unions examine labour and employee relations over five days. Trust, engagement and collective agreements provide context for performance management and discipline. Delegates consider grievances, investigations and dispute resolution, then study employee voice, consultation arrangements and alternatives to unions alongside the role of legislation.
Classroom
Public courses in our cities
- 19–23 Oct 2026Barcelona£3,080 + VAT
- 19–23 Oct 2026Jeddah£4,200 + VAT
- 2–6 Nov 2026Paris£3,600 + VAT
- 16–20 Nov 2026Muscat£3,080 + VAT
- 7–11 Dec 2026Manama£3,080 + VAT
- 21–25 Dec 2026Frankfurt£2,600 + VAT
Show 24 more dates
- 4–8 Jan 2027Madrid£3,400 + VAT
- 18–22 Jan 2027Istanbul£2,280 + VAT
- 1–5 Feb 2027Berlin£3,400 + VAT
- 15–19 Feb 2027Vienna£3,400 + VAT
- 1–5 Mar 2027Milan£3,400 + VAT
- 15–19 Mar 2027Barcelona£3,080 + VAT
- 5–9 Apr 2027Paris£3,600 + VAT
- 19–23 Apr 2027Malaga£3,080 + VAT
- 3–7 May 2027Sarajevo£3,400 + VAT
- 17–21 May 2027Frankfurt£2,600 + VAT
- 7–11 Jun 2027Dubai£4,200 + VAT
- 21–25 Jun 2027Istanbul£2,280 + VAT
- 5–9 Jul 2027Riyadh£4,200 + VAT
- 19–23 Jul 2027Vienna£3,400 + VAT
- 2–6 Aug 2027Doha£4,200 + VAT
- 16–20 Aug 2027Barcelona£3,080 + VAT
- 6–10 Sep 2027Paris£3,600 + VAT
- 20–24 Sep 2027Geneva£4,200 + VAT
- 4–8 Oct 2027Abu Dhabi£4,200 + VAT
- 18–22 Oct 2027Frankfurt£2,600 + VAT
- 1–5 Nov 2027Cairo£2,280 + VAT
- 15–19 Nov 2027Istanbul£2,280 + VAT
- 6–10 Dec 2027Jeddah£4,200 + VAT
- 20–24 Dec 2027Vienna£3,400 + VAT
Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%
Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options
Online (live)
With a trainer, on dates to suit your team
This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.
£1,850 + VAT
Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%
Special requests
Tailor this course
Pick what you want changed and we’ll come back with a proposal and price.
Course overview
Employees can experience unfairness, alienation, demotivation and frustration even in well-managed organisations. Channels for raising concerns and addressing them fairly and promptly at the lowest appropriate level help frame the work on employee relations. Delegates examine the strategic role of relationships between managers, unions and employee representatives, including trust, workplace culture, productivity and employee well-being when conflict occurs.
Boundaries affect relationships. Interests, rights and obligations are considered alongside motivation, engagement and coaching, while power is examined through discipline, accountability and rule enforcement. Bargained and residual rights inform discussion of policies and collective agreements. Performance management work addresses standards, the responsibilities of management and unions, absenteeism and support for improvement.
Disputes require a response. Mediation, conciliation, bargaining and negotiation are studied with grievances, settlements and arbitration. Delegates examine investigations, industrial action, management responses and rights concerning dismissal and discipline. The final sessions consider employee voice through joint consultative committees, representatives, forums, quality circles and partnerships, alongside legislation. These topics connect unionised work with other forms of employee representation.
Course objectives
By the end of the course, delegates will be able to:
- Explain the strategic nature of employee relations
- Explain unions' and other employee representatives' roles
- Recognise the importance of employee engagement
- Develop performance management that supports results
- Explain mediation, bargaining and collective agreements
- Investigate and handle grievances, settlements and arbitration
Who should attend
This course suits:
- Managers entering a unionised workplace
- Front-line supervisors and team leaders building relationships with unionised workers
- HR supervisors and labour relations leaders overseeing skilled trades professionals
- HR specialists in employee relations, negotiation and mediation
- HR administrators
Daily agenda
- Day 1
Employee relations in unionised workplaces
- Reasons workplace relationships matter
- Comparing industrial relations and employee relations
- Features of unionised workplaces and union roles
- Developing culture in a unionised environment
- Establishing acceptable norms and customary behaviour
- Collective agreements and related terminology
- Day 2
Interests, rights and organisational power
- Interests involving motivation, engagement and trust
- Rights, boundaries and obligations
- Power through discipline, accountability and boundary enforcement
- Bargained rights and residual rights
- Making and enforcing workplace rules
- Policies and procedures within the organisation
- Day 3
Standards and support for performance
- Developing a performance-based culture
- Setting expectations and performance standards
- Union and management responsibilities
- Discipline, grievances and investigations
- Coaching and assistance for performance improvement
- Addressing absenteeism
- Day 4
Resolving disputes and responding to industrial action
- Understanding the nature of conflict
- Forms of industrial action
- Mediation and conciliation approaches
- Negotiating in labour relations
- Responses available to management
- Rights concerning dismissal and discipline
- Day 5
Employee voice through other representation arrangements
- The importance of employee voice
- Joint consultative committees
- Representatives for employees
- Forums and quality circles
- Partnership arrangements
- The part played by legislation
Certificate
Every delegate who completes the course receives an ARUK Training Certificate of Attendance.
Frequently asked questions
How do I register?
Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.
Are fees shown with VAT?
Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.
Can this course be delivered for our team only?
Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.
Is this course available online?
Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.
Is there a group discount?
Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.
Can the course be delivered in Arabic or another language?
Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.
What certificate will I receive?
An ARUK Training Certificate of Attendance.
