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PM-017

Managing Project Stakeholders

Intensive 5-day course · English, Arabic & European languages

Project managers, sponsors and managers responsible for stakeholder relationships develop plans and engagement strategies in a 5 day course with 6 modules. Delegates identify stakeholders, assess their interests and influence, and prepare registers and communication plans. Leadership choices, conflict management and win-win negotiation support stakeholder involvement in project decisions and execution.

Classroom

Public courses in our cities

  • 19–23 Oct 2026Manama£3,080 + VAT
  • 2–6 Nov 2026Dubai£4,200 + VAT
  • 16–20 Nov 2026Frankfurt£2,600 + VAT
  • 7–11 Dec 2026Rome£3,400 + VAT
  • 21–25 Dec 2026Riyadh£4,200 + VAT
  • 11–15 Jan 2027Paris£3,600 + VAT
Show 23 more dates
  • 25–29 Jan 2027Amman£3,400 + VAT
  • 8–12 Feb 2027Frankfurt£2,600 + VAT
  • 22–26 Feb 2027Madrid£3,400 + VAT
  • 1–5 Mar 2027Barcelona£3,080 + VAT
  • 15–19 Mar 2027Berlin£3,400 + VAT
  • 5–9 Apr 2027Milan£3,400 + VAT
  • 19–23 Apr 2027Frankfurt£2,600 + VAT
  • 3–7 May 2027Rome£3,400 + VAT
  • 17–21 May 2027Malaga£3,080 + VAT
  • 14–18 Jun 2027Paris£3,600 + VAT
  • 28 Jun – 2 Jul 2027Sarajevo£3,400 + VAT
  • 12–16 Jul 2027Frankfurt£2,600 + VAT
  • 26–30 Jul 2027Dubai£4,200 + VAT
  • 2–6 Aug 2027Barcelona£3,080 + VAT
  • 16–20 Aug 2027Riyadh£4,200 + VAT
  • 6–10 Sep 2027Doha£4,200 + VAT
  • 20–24 Sep 2027Frankfurt£2,600 + VAT
  • 4–8 Oct 2027Rome£3,400 + VAT
  • 18–22 Oct 2027Geneva£4,200 + VAT
  • 8–12 Nov 2027Paris£3,600 + VAT
  • 22–26 Nov 2027Abu Dhabi£4,200 + VAT
  • 13–17 Dec 2027Frankfurt£2,600 + VAT
  • 27–31 Dec 2027Cairo£2,280 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

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Managing Project Stakeholders

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Course overview

Stakeholder expectations need attention. Delegates work on identifying and categorising stakeholders, then setting out engagement strategies in a register and management plan that supports their involvement in project decisions and activities. APM and PMI definitions provide a starting point alongside a practical definition of project stakeholders.

Interest and influence guide the analysis. Delegates examine power matrices, communication channels and the challenges of engaging stakeholders virtually, including difficult relationships and conflict. Psychometric assessments and group work accompany the material on leadership styles, the leadership matrix and situational leadership. Negotiation sessions address mindsets, coalitions and the stages of a win-win negotiation process.

Course objectives

By the end of the course, delegates will be able to:

  1. Categorise project stakeholders and prepare a stakeholder management plan
  2. Analyse the interests and influence of stakeholders
  3. Arrange communication channels and manage stakeholder conflicts
  4. Select an appropriate leadership style for each stakeholder
  5. Apply win-win negotiation techniques in stakeholder discussions

Target competencies

  • Project management
  • Planning
  • Leadership
  • Communication
  • Conflict resolution
  • Negotiation

Who should attend

This course suits:

  • Project managers
  • Members of project offices
  • Project sponsors
  • Functional managers
  • Senior management
  • People interested in managing project stakeholders

Training methodology

  • The consultant and delegates deliver brief presentations, with psychometric assessments included in the interactive work.
  • Group exercises and case studies are followed by plenary discussions.

Course modules

  1. Module 1

    Understanding who the stakeholders are

    • The APM definition of stakeholders
    • The PMI definition of stakeholders
    • A practical definition for project stakeholders
  2. Module 2

    Skills needed for stakeholder management

    • Technical capabilities
    • Understanding the business
    • Skills for working with people
  3. Module 3

    Stakeholder categories and priorities

    • Dimensions used to categorise stakeholders
    • Mapping power against interest
    • Mapping power against influence
    • Mapping power against knowledge
    • Assessing stakeholder engagement with a matrix
    • Preparing the stakeholder register
    • Preparing the stakeholder management plan
    • Classifying groups of stakeholders
  4. Module 4

    Communication and stakeholder conflict

    • Planning stakeholder communication
    • Selecting stakeholder communication channels
    • An integrated approach to communication
    • Engaging stakeholders in virtual environments
    • Working with difficult stakeholders
    • Managing conflicts among project stakeholders
    • Styles for managing conflict
    • Factors that influence conflict modes
  5. Module 5

    Leadership in stakeholder relationships

    • The project manager's leadership role
    • Disciplines used in leading stakeholders
    • The leadership time continuum
    • The leadership capability continuum
    • Using a leadership matrix
    • Actions associated with the leadership matrix
    • Selecting a leadership style for stakeholders
    • Applying the situational leadership model
  6. Module 6

    Stakeholder negotiation

    • Different types of negotiation
    • Mindsets used in negotiation
    • Main concepts in win-win negotiation
    • Qualities of effective negotiators
    • Negotiating and forming coalitions
    • Stages in the negotiation process
    • Choosing negotiation strategies
    • Good practice in negotiation

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

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Managing Project Stakeholders

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

booking terms and conditions

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Managing Project Stakeholders