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The Effective Shift Team Leader

Intensive 5-day course · English, Arabic & European languages

Shift Team Leaders, Supervisors, and newly promoted leaders in the oil, gas, and petrochemical sectors will benefit from this five-day course. Delegates learn to manage shift operations. They also practice solving technical problems and allocating resources efficiently. The programme covers interpersonal techniques for conflict resolution alongside performance coaching.

Classroom

Public courses in our cities

  • 26–30 Oct 2026Manama£3,080 + VAT
  • 9–13 Nov 2026Frankfurt£2,600 + VAT
  • 23–27 Nov 2026Dubai£4,200 + VAT
  • 14–18 Dec 2026Rome£3,400 + VAT
  • 28 Dec – 1 Jan 2026Riyadh£4,200 + VAT
  • 4–8 Jan 2027Paris£3,600 + VAT
Show 23 more dates
  • 18–22 Jan 2027Geneva£4,200 + VAT
  • 1–5 Feb 2027Frankfurt£2,600 + VAT
  • 15–19 Feb 2027Abu Dhabi£4,200 + VAT
  • 8–12 Mar 2027Barcelona£3,080 + VAT
  • 22–26 Mar 2027Cairo£2,280 + VAT
  • 12–16 Apr 2027Frankfurt£2,600 + VAT
  • 26–30 Apr 2027Jeddah£4,200 + VAT
  • 10–14 May 2027Rome£3,400 + VAT
  • 24–28 May 2027Singapore£4,200 + VAT
  • 7–11 Jun 2027Paris£3,600 + VAT
  • 21–25 Jun 2027Muscat£3,080 + VAT
  • 5–9 Jul 2027Frankfurt£2,600 + VAT
  • 19–23 Jul 2027Casablanca£2,280 + VAT
  • 9–13 Aug 2027Barcelona£3,080 + VAT
  • 23–27 Aug 2027Manama£3,080 + VAT
  • 13–17 Sep 2027Frankfurt£2,600 + VAT
  • 27 Sep – 1 Oct 2027Amman£3,400 + VAT
  • 11–15 Oct 2027Rome£3,400 + VAT
  • 25–29 Oct 2027Madrid£3,400 + VAT
  • 1–5 Nov 2027Paris£3,600 + VAT
  • 15–19 Nov 2027Berlin£3,400 + VAT
  • 6–10 Dec 2027Frankfurt£2,600 + VAT
  • 20–24 Dec 2027Milan£3,400 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

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The Effective Shift Team Leader

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Course overview

Shift team leaders act as the main link between line management and the operational workforce in the oil, gas, and petrochemical sectors. They hold responsibility for both managing the technical aspects of the shift and directing the people who carry out the work. When a problem arises or conflict occurs, the shift leader must resolve it. Doing so maintains safety and production levels.

Practical skills for managing shift operations sit at the centre of this programme. Delegates learn to identify operational risks, apply problem-solving techniques, and make prompt decisions. The programme also covers how to plan tasks, manage time, and allocate resources across a shift to keep the plant running efficiently.

The days are split between operational management and team leadership. Delegates study how to communicate clearly, conduct safe handover briefs, and manage workplace conflict. The final days focus on team development. Here, delegates learn how to coach their staff and give feedback that improves performance.

Course objectives

By the end of the course, delegates will be able to:

  1. Understand your management style to improve self-management
  2. Define risk analysis and problem-solving within an operational environment
  3. Apply interpersonal techniques to improve team communication
  4. Use coaching and feedback methods to improve staff performance
  5. Increase team cohesion and production output through effective management

Who should attend

This course suits:

  • Team Leaders
  • Shift Team Leaders
  • Supervisors
  • Newly promoted or identified future leaders

Training methodology

  • This course uses adult learning techniques to ensure delegates understand and retain the material.
  • It includes interactive sessions covering current theories and best practices.
  • Delegates will work through targeted case studies, complete personal assessments, and take part in exercises to apply the concepts.

Daily agenda

  1. Day 1

    The Important Role of the Shift Team Leader

    • Defining the shift team leader role in critical operations
    • Managing and leading as a team leader
    • Using critical power bases effectively
    • Characteristics of successful shift team leaders
    • Encouraging change and continuous improvement
    • Reaching excellence as a shift leader
  2. Day 2

    Solving Work Problems and Allocation of Resources

    • Defining operational problems in the industry
    • Technical problem-solving models
    • Practical decision-making processes
    • Planning and time management
    • Allocating resources efficiently
    • Motivating the team through job enrichment
    • Delegating tasks to secure commitment
  3. Day 3

    Developing Key Interpersonal skills and Hand Over Briefing

    • Developing interpersonal skills for the industry
    • Removing communication barriers at work
    • Interpersonal and communication techniques
    • Influencing team performance outcomes
    • Running effective handover briefs for safe operations
    • Managing conflict assertively
  4. Day 4

    Leading and Managing your Team for Operational Success

    • Factors that improve team development
    • Group dynamics in oil, gas, and petrochemicals
    • Profiling team roles
    • Solving operational problems and making decisions
    • Improving team performance and safety
  5. Day 5

    Developing your Team for Increased Operational Performance

    • Planning development options
    • Methods for developing team members
    • Practical techniques for workplace coaching
    • Giving feedback to increase performance
    • Planning next steps

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

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The Effective Shift Team Leader

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

booking terms and conditions

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The Effective Shift Team Leader