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LM-010

Certified Professional Manager

Intensive 5-day course · English, Arabic & European languages

New and existing line managers learn to adapt their practice for complex work environments over five days. The programme covers conflict resolution, team performance and continuous improvement. Delegates explore psychological theories to understand their managerial impact, then build practical strategies to manage change and improve collaboration.

Classroom

Public courses in our cities

  • 19–23 Oct 2026Barcelona£3,080 + VAT
  • 19–23 Oct 2026Muscat£3,080 + VAT
  • 2–6 Nov 2026Paris£3,600 + VAT
  • 16–20 Nov 2026Manama£3,080 + VAT
  • 7–11 Dec 2026Dubai£4,200 + VAT
  • 21–25 Dec 2026Frankfurt£2,600 + VAT
Show 24 more dates
  • 4–8 Jan 2027Jeddah£4,200 + VAT
  • 18–22 Jan 2027Istanbul£2,280 + VAT
  • 1–5 Feb 2027Singapore£4,200 + VAT
  • 15–19 Feb 2027Vienna£3,400 + VAT
  • 1–5 Mar 2027Muscat£3,080 + VAT
  • 15–19 Mar 2027Barcelona£3,080 + VAT
  • 5–9 Apr 2027Paris£3,600 + VAT
  • 19–23 Apr 2027Casablanca£2,280 + VAT
  • 3–7 May 2027Manama£3,080 + VAT
  • 17–21 May 2027Frankfurt£2,600 + VAT
  • 7–11 Jun 2027Amman£3,400 + VAT
  • 21–25 Jun 2027Istanbul£2,280 + VAT
  • 5–9 Jul 2027Madrid£3,400 + VAT
  • 19–23 Jul 2027Vienna£3,400 + VAT
  • 2–6 Aug 2027Berlin£3,400 + VAT
  • 16–20 Aug 2027Barcelona£3,080 + VAT
  • 6–10 Sep 2027Paris£3,600 + VAT
  • 20–24 Sep 2027Milan£3,400 + VAT
  • 4–8 Oct 2027Malaga£3,080 + VAT
  • 18–22 Oct 2027Frankfurt£2,600 + VAT
  • 1–5 Nov 2027Sarajevo£3,400 + VAT
  • 15–19 Nov 2027Istanbul£2,280 + VAT
  • 6–10 Dec 2027Dubai£4,200 + VAT
  • 20–24 Dec 2027Vienna£3,400 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Special requests

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Certified Professional Manager

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Course overview

Modern management requires a sophisticated approach to handle disruptive change and information overload. Many organisations lack the internal support to help supervisors manage these pressures. Managers often end up facing complex interpersonal dynamics without the right tools to fix them.

This programme addresses the reality of management in an uncertain environment. It explores the psychological theories behind workplace behaviour. Delegates look at how their own communication styles affect their teams in practice. The content moves from defining the managerial role to diagnosing team dysfunction and managing conflict.

The five-day agenda covers the Thomas Kilmann conflict model alongside the Kaizen philosophy of continuous improvement, looking at how to apply these frameworks to everyday problems in their own departments. They practice giving constructive feedback. The sessions combine theory with reflection, ensuring managers leave with a clear plan to adjust their practice and raise their team's performance.

Course objectives

By the end of the course, delegates will be able to:

  1. Redefine their management approach to suit complex environments
  2. Identify personal strengths and create a plan for ongoing development
  3. Use interpersonal skills to build collaboration and improve engagement
  4. Assess team performance and implement strategies to address dysfunction
  5. Handle workplace conflict and give feedback that improves future results
  6. Apply problem-solving methods to draw out ideas from their staff

Who should attend

This course suits:

  • Employees preparing for a line management or supervisory role
  • Technical professionals taking on staff supervision responsibilities
  • Existing managers seeking to update and improve their practice
  • Career-focused managers preparing for wider leadership roles
  • Human resources and organisational development practitioners who support managers

Daily agenda

  1. Day 1

    Management in an Age of Uncertainty

    • Management in the current environment
    • The scope of the management role
    • Adapting to situational change
    • Broadening managerial responsibilities
    • Evolving views of performance
    • Delegating to give staff more autonomy
  2. Day 2

    Managing Workplace Conflict for Productive Outcomes

    • Relationship Awareness Theory and motivation
    • Finding positive outcomes in workplace disagreements
    • Understanding personal conflict responses using Thomas Kilmann
    • Managing individual differences in the team
    • Benefiting from productive disagreement
    • Handling issues without confrontation
  3. Day 3

    Managing for Continuous Improvement

    • Digital transformation and changing business models
    • Applying Kaizen principles in practice
    • Diagnostic tools for organisational development
    • Managing culture and tension during change
    • Leading solution-focused change initiatives
    • Handling the paradoxes of the change process
  4. Day 4

    Managerial Leadership for High Performing Teams

    • Leading virtual and high-performing groups
    • Addressing dysfunction and building trust
    • Assessing and improving team performance
    • Connecting team output to organisational profit
    • Building functional commitment and alignment
    • Coaching and communication to restore focus
  5. Day 5

    Decision Making and Problem Solving

    • Fast and slow thinking processes
    • Encouraging creativity and innovation
    • Drawing on the team's collective knowledge
    • Overcoming mental blocks to expand thinking
    • Handling crisis through prioritisation and delegation
    • Action planning to sustain improvements

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

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Certified Professional Manager

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

booking terms and conditions

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Certified Professional Manager