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LM-015

Effective Diversity Management

Intensive 5-day course · English, Arabic & European languages

HR professionals, team leaders and managers who work with or lead diverse teams will gain practical tools over five days for building inclusive workplaces. Delegates learn to identify unconscious bias, develop Cultural Intelligence (CI), manage cross-cultural communication and make a business case for diversity and inclusion within their organisation.

Classroom

Public courses in our cities

  • 26–30 Oct 2026Dubai£4,200 + VAT
  • 9–13 Nov 2026Barcelona£3,080 + VAT
  • 9–13 Nov 2026Munich£3,400 + VAT
  • 23–27 Nov 2026Riyadh£4,200 + VAT
  • 14–18 Dec 2026Paris£3,600 + VAT
  • 14–18 Dec 2026Amsterdam£3,400 + VAT
Show 34 more dates
  • 28 Dec – 1 Jan 2026Doha£4,200 + VAT
  • 4–8 Jan 2027London£3,360 + VAT
  • 18–22 Jan 2027Berlin£3,400 + VAT
  • 1–5 Feb 2027Istanbul£2,280 + VAT
  • 1–5 Feb 2027Munich£3,400 + VAT
  • 15–19 Feb 2027Milan£3,400 + VAT
  • 8–12 Mar 2027Vienna£3,400 + VAT
  • 8–12 Mar 2027Rome£3,400 + VAT
  • 22–26 Mar 2027Malaga£3,080 + VAT
  • 12–16 Apr 2027Barcelona£3,080 + VAT
  • 12–16 Apr 2027Munich£3,400 + VAT
  • 26–30 Apr 2027Sarajevo£3,400 + VAT
  • 10–14 May 2027Paris£3,600 + VAT
  • 10–14 May 2027Amsterdam£3,400 + VAT
  • 24–28 May 2027Dubai£4,200 + VAT
  • 7–11 Jun 2027London£3,360 + VAT
  • 21–25 Jun 2027Riyadh£4,200 + VAT
  • 5–9 Jul 2027Istanbul£2,280 + VAT
  • 5–9 Jul 2027Munich£3,400 + VAT
  • 19–23 Jul 2027Doha£4,200 + VAT
  • 9–13 Aug 2027Vienna£3,400 + VAT
  • 9–13 Aug 2027Rome£3,400 + VAT
  • 23–27 Aug 2027Geneva£4,200 + VAT
  • 13–17 Sep 2027Barcelona£3,080 + VAT
  • 13–17 Sep 2027Munich£3,400 + VAT
  • 27 Sep – 1 Oct 2027Abu Dhabi£4,200 + VAT
  • 11–15 Oct 2027Paris£3,600 + VAT
  • 11–15 Oct 2027Amsterdam£3,400 + VAT
  • 25–29 Oct 2027Cairo£2,280 + VAT
  • 1–5 Nov 2027London£3,360 + VAT
  • 15–19 Nov 2027Jeddah£4,200 + VAT
  • 6–10 Dec 2027Istanbul£2,280 + VAT
  • 6–10 Dec 2027Munich£3,400 + VAT
  • 20–24 Dec 2027Singapore£4,200 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Special requests

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Effective Diversity Management

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Course overview

Managing diversity involves recognising how people experience inclusion at work. Over five days, managers examine cultural differences and the unconscious biases that can affect their own behaviour and decisions. The course draws on more than forty years of diversity research, with attention to awareness and skills developed over time. Training methods and the outcomes measured affect how its effectiveness is assessed.

Inclusion starts with everyday management practices. Delegates consider what makes people feel respected and able to contribute, then examine the business case for inclusion and its relationship with transformational leadership. The sessions also address a workplace culture in which people can speak up.

Day three focuses entirely on bias, examining affinity, ambiguity, confirmation, attribution and comparison types, and the link between stereotypes and workplace discrimination. Days four and five turn to Cultural Intelligence (CI), the seven levels of culture, cross-cultural negotiation, multi-cultural teamwork, and communication barriers including body language interpreted across different cultural norms. The programme closes with delegates constructing a Personal Action Plan.

Course objectives

By the end of the course, delegates will be able to:

  1. Manage workforce diversity through inclusive practices
  2. Recognise cultural differences and their value at work
  3. Identify unconscious biases in personal behaviour and in others
  4. Encourage inclusion and diversity across the organisation and its teams
  5. Develop personal Cultural Intelligence (CI)

Who should attend

This course suits:

  • Professionals who want to learn about diversity and inclusion
  • Human resource (HR) professionals, managers and business partners
  • Team leaders, supervisors, section heads and managers
  • Professionals with an interest in managing diverse groups
  • Anyone needing to apply best practice in diversity management

Daily agenda

  1. Day 1

    Understanding Diversity

    • What drives diversity at work
    • The main elements of diversity
    • Different forms of diversity
    • How stereotyping works
    • Helping people speak up at work
  2. Day 2

    Building an Inclusive Organisation

    • Factors that support workplace inclusion
    • Explaining the business reasons for inclusion
    • Characteristics of an inclusive workplace
    • Transformational leadership's connection with inclusion
    • Putting inclusion into workplace practice
  3. Day 3

    Mitigating Unconscious Bias

    • Bias group 1: recognising affinity, ambiguity and confirmation bias
    • Bias group 2: recognising attribution and comparison bias
    • The relationship between bias and stereotypes
    • Self-awareness and understanding other people
    • Preventing discrimination at work and responding when it occurs
  4. Day 4

    Developing Cultural Intelligence

    • Why Cultural Intelligence (CI) matters
    • Examining personal behaviour and other people's perspectives
    • Exploring culture at seven levels
    • Negotiating across cultures
    • Working together in multicultural teams
  5. Day 5

    Diverse Communication and Making the Case

    • Differences in communication style
    • Barriers to cross-cultural communication
    • Body language from a cultural perspective
    • Presenting the case for diversity and inclusion
    • Developing a Personal Action Plan (PAP)

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

Register

Effective Diversity Management

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

booking terms and conditions

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Effective Diversity Management