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Master Class on Leading People & Innovation

Intensive 5-day course · English, Arabic & European languages

This five-day MBA-level masterclass gives professionals the interpersonal skills required to lead people and drive innovation. Attendees learn to build high-performing teams. They also cover how to resolve workplace conflict. The training includes practical techniques for running productive meetings, negotiating win-win outcomes, and increasing personal productivity through psychological profiling and emotional intelligence.

Classroom

Public courses in our cities

  • 19–23 Oct 2026Kuala Lumpur£1,800 + VAT
  • 19–23 Oct 2026Doha£4,200 + VAT
  • 2–6 Nov 2026Munich£3,400 + VAT
  • 16–20 Nov 2026Abu Dhabi£4,200 + VAT
  • 7–11 Dec 2026Jeddah£4,200 + VAT
  • 21–25 Dec 2026Amsterdam£3,400 + VAT
Show 24 more dates
  • 4–8 Jan 2027Milan£3,400 + VAT
  • 18–22 Jan 2027London£3,360 + VAT
  • 1–5 Feb 2027Malaga£3,080 + VAT
  • 15–19 Feb 2027Munich£3,400 + VAT
  • 1–5 Mar 2027Sarajevo£3,400 + VAT
  • 15–19 Mar 2027Kuala Lumpur£1,800 + VAT
  • 5–9 Apr 2027Munich£3,400 + VAT
  • 19–23 Apr 2027Dubai£4,200 + VAT
  • 3–7 May 2027Riyadh£4,200 + VAT
  • 17–21 May 2027Amsterdam£3,400 + VAT
  • 7–11 Jun 2027Doha£4,200 + VAT
  • 21–25 Jun 2027London£3,360 + VAT
  • 5–9 Jul 2027Geneva£4,200 + VAT
  • 19–23 Jul 2027Munich£3,400 + VAT
  • 2–6 Aug 2027Abu Dhabi£4,200 + VAT
  • 16–20 Aug 2027Kuala Lumpur£1,800 + VAT
  • 6–10 Sep 2027Munich£3,400 + VAT
  • 20–24 Sep 2027Cairo£2,280 + VAT
  • 4–8 Oct 2027Jeddah£4,200 + VAT
  • 18–22 Oct 2027Amsterdam£3,400 + VAT
  • 1–5 Nov 2027Singapore£4,200 + VAT
  • 15–19 Nov 2027London£3,360 + VAT
  • 6–10 Dec 2027Muscat£3,080 + VAT
  • 20–24 Dec 2027Munich£3,400 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Special requests

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Master Class on Leading People & Innovation

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Course overview

Productivity depends on engaged people. Competitive advantage relies on the ability to change and innovate. This course helps leaders develop the emotional intelligence required to build trust, create rapport, and manage collaborative relationships. It addresses the gap between a manager's current performance and their full potential.

Over the five days, delegates will explore communication models, active listening, and the stages of team development. They look at personality traits. The programme covers how these affect conflict, using transactional analysis to negotiate effectively. It then moves to time management, SMARTER objective setting, and the fundamentals of project management. Finally, attendees will use neuro-linguistic programming (NLP) and psychological profiling to build a positive self-image and design a strategic plan for their careers.

Who should attend

This course suits:

  • Professionals seeking to improve their interpersonal skills
  • Employees with limited previous opportunities for management training
  • Staff moving into supervisory or managerial positions
  • Experienced managers taking a refresher course
  • Fast-track candidates preparing for future management roles

Daily agenda

  1. Day 1

    Core interpersonal skills

    • Person-to-person communication techniques
    • Overcoming barriers to effective communication
    • Understanding non-verbal communication
    • Using active listening models
    • Identifying different styles of communication
    • Preparing and delivering strong presentations
  2. Day 2

    Building successful working relationships

    • Using the TRUST factor
    • Avoiding the collusion phenomenon
    • Managing a change of heart
    • Core principles of interpersonal dialogue
    • Defining the meaning of interpersonal skills
    • Controlling harmful workplace behaviour
  3. Day 3

    Group dynamics and conflict management

    • High-performing teams versus traditional work groups
    • Three elements of high-performance teams
    • Understanding different types of teams
    • The standard stages of team development
    • Identifying team member styles
    • Using player styles within your team
    • Viewing micro-political conflict through transactional analysis
    • How personality traits and behaviours affect conflict
    • Using Relationship Awareness Theory to manage conflict responses
    • Using assertive communication to manage without confrontation
    • Preparing for negotiations and learning from successful negotiators
    • Generating win-win outcomes using the Agreement Box model
  4. Day 4

    Teamwork, collaboration and productivity

    • Giving and receiving effective feedback
    • Dealing with conflict constructively
    • Identifying the symptoms of conflict situations
    • Reaching win-win outcomes in practice
    • Understanding the styles of different team players
    • Encouraging team creativity
    • Prioritising tasks and focusing on critical objectives
    • Taking control of personal productivity
    • Moving from SMART objectives to SMARTER performance
    • Leading productive meetings while using team diversity
    • Thinking differently to find new answers in meetings
    • First steps and fundamentals of project management
  5. Day 5

    Increasing personal productivity and proactivity

    • Expanding your personal power
    • Achieving emotional excellence and inner control
    • Managing time to improve your life
    • Growing your personal productivity
    • Finding direction through personal integrity
    • Designing a strategic plan for your career
    • Building a positive self-image
    • Establishing enabling beliefs
    • Using NLP and optimism to shape your future
    • Proactivity as the first competence for professional excellence
    • Using psychological profiling to understand performance
    • Defining the professional competence you bring to the organisation

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

Register

Master Class on Leading People & Innovation

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

booking terms and conditions

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Master Class on Leading People & Innovation