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PD-001

Advanced Communication Skills

Intensive 5-day course · English, Arabic & European languages

Employees and managers develop communication techniques for pressure, interpersonal challenges and rapport building over 5 days in 6 modules. Delegates examine thinking patterns, learning preferences and listening styles, then practise body language and assertiveness. Influence and persuasion accompany the work on adapting messages, understanding communication filters and giving and receiving feedback.

Classroom

Public courses in our cities

  • 26–30 Oct 2026Dubai£4,200 + VAT
  • 9–13 Nov 2026Rome£3,400 + VAT
  • 9–13 Nov 2026Barcelona£3,080 + VAT
  • 23–27 Nov 2026Riyadh£4,200 + VAT
  • 14–18 Dec 2026Kuala Lumpur£1,800 + VAT
  • 14–18 Dec 2026Frankfurt£2,600 + VAT
Show 35 more dates
  • 28 Dec – 1 Jan 2026Doha£4,200 + VAT
  • 4–8 Jan 2027Frankfurt£2,600 + VAT
  • 4–8 Jan 2027Barcelona£3,080 + VAT
  • 18–22 Jan 2027Cairo£2,280 + VAT
  • 1–5 Feb 2027Barcelona£3,080 + VAT
  • 1–5 Feb 2027Paris£3,600 + VAT
  • 15–19 Feb 2027Jeddah£4,200 + VAT
  • 8–12 Mar 2027Frankfurt£2,600 + VAT
  • 22–26 Mar 2027Singapore£4,200 + VAT
  • 12–16 Apr 2027Rome£3,400 + VAT
  • 12–16 Apr 2027Barcelona£3,080 + VAT
  • 26–30 Apr 2027Muscat£3,080 + VAT
  • 10–14 May 2027Kuala Lumpur£1,800 + VAT
  • 10–14 May 2027Frankfurt£2,600 + VAT
  • 24–28 May 2027Casablanca£2,280 + VAT
  • 7–11 Jun 2027Frankfurt£2,600 + VAT
  • 7–11 Jun 2027Barcelona£3,080 + VAT
  • 21–25 Jun 2027Manama£3,080 + VAT
  • 5–9 Jul 2027Barcelona£3,080 + VAT
  • 5–9 Jul 2027Paris£3,600 + VAT
  • 19–23 Jul 2027Amman£3,400 + VAT
  • 9–13 Aug 2027Frankfurt£2,600 + VAT
  • 23–27 Aug 2027Madrid£3,400 + VAT
  • 13–17 Sep 2027Rome£3,400 + VAT
  • 13–17 Sep 2027Barcelona£3,080 + VAT
  • 27 Sep – 1 Oct 2027Berlin£3,400 + VAT
  • 11–15 Oct 2027Kuala Lumpur£1,800 + VAT
  • 11–15 Oct 2027Frankfurt£2,600 + VAT
  • 25–29 Oct 2027Milan£3,400 + VAT
  • 1–5 Nov 2027Frankfurt£2,600 + VAT
  • 1–5 Nov 2027Barcelona£3,080 + VAT
  • 15–19 Nov 2027Malaga£3,080 + VAT
  • 6–10 Dec 2027Barcelona£3,080 + VAT
  • 6–10 Dec 2027Paris£3,600 + VAT
  • 20–24 Dec 2027Sarajevo£3,400 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

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Advanced Communication Skills

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Course overview

Communication style affects relationships at work and beyond it. Thinking patterns and learning preferences provide a basis for adapting messages to different people. Delegates consider their own communication habits as well as the ways other people communicate with them, including situations involving pressure or difficult interpersonal relationships.

Listening needs deliberate attention. Personal listening profiles and internal filters lead into the discussion of information recall and loss, sensory channels and meta programs. Body language sessions examine appearance, colour and eye movements alongside rapport, while assertiveness work covers rights, responsibilities and responses to criticism.

Influence involves several sources of power. The six principles of persuasion provide material for work on difficult relationships, and the workshop uses four teaching approaches: concept presentations, role-play, experience sharing and case scenarios. These methods support practice in communicating within an environment involving several parties.

Course objectives

By the end of the course, delegates will be able to:

  1. Use advanced communication tools to deliver different kinds of messages
  2. Identify personal listening styles and assess a personal listening profile
  3. Apply meta programs to understand people
  4. Explain and use body language in communication
  5. Practise assertiveness in different situations
  6. Apply influence techniques to communication

Target competencies

  • Verbal and non-verbal communication
  • Rapport building
  • Influence
  • Inspiration and persuasion
  • Giving and receiving feedback
  • Assertiveness

Who should attend

This course suits:

  • Employees
  • Supervisors
  • Middle managers
  • Senior managers developing advanced communication techniques and strategies

Training methodology

  • Four teaching approaches structure the interactive workshop: concept learning, role-play, experience sharing and case studies or scenarios.
  • Consultant presentations introduce concepts, while group exercises provide role-play practice.
  • Roundtable discussions allow delegates to share experience in work involving several parties.

Course modules

  1. Module 1

    Principles of effective communication

    • Definitions and characteristics of communication
    • Misconceptions about communication
    • Functions served by communication
    • The four laws of communication
    • How communication has evolved
    • Communicating to achieve results
    • The elements involved in communication
    • Noise in the communication process
    • Mehrabian's 55-38-7 rule
    • Addressing communication anxiety and other barriers
    • Etiquette in communication
  2. Module 2

    Listening styles and practice

    • Problems commonly affecting listening
    • Guidance for effective listening
    • Listening and paraphrasing methods
    • Active and passive listening styles
    • Improving recall of information
    • Assessing personal listening profiles
  3. Module 3

    Filters that affect listening

    • How the filtering system works
    • Channels of sensory input
    • The 6 layers of internal filters
    • The 6 meta programs for listening
    • Addressing the 6 filters in communication
    • Preventing information loss
  4. Module 4

    Using non-verbal communication

    • Principles of body language
    • Elements of non-verbal communication
    • Effects of personal appearance
    • Communication through colour
    • Assessing personal body language skills
    • Using eye movement to elicit thinking patterns
    • Creating rapport through body language
  5. Module 5

    Assertiveness in difficult situations

    • Definitions and values of assertiveness
    • Elements of passive, assertive and aggressive styles
    • Rights and responsibilities associated with assertiveness
    • Activities to practise assertive behaviour
    • Responding assertively to criticism
  6. Module 6

    Influencing and persuading others

    • Definitions and characteristics of influence
    • Applying the 6 principles of persuasion
    • Sources and bases of power
    • Using persuasion with difficult people

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

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Advanced Communication Skills

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

booking terms and conditions

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Advanced Communication Skills