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PD-002

Certificate in Emotional Intelligence

Intensive 5-day course · English, Arabic & European languages

Business professionals, managers and team leaders develop emotional intelligence competencies over 5 days. Delegates examine self-awareness, self-control and motivation, then consider empathy, social awareness and relationship management. Psychometric assessments and reflective work accompany models for emotions, influence, conflict and team effectiveness, with attention to relationships at work and in personal life.

Classroom

Public courses in our cities

  • 19–23 Oct 2026London£3,360 + VAT
  • 19–23 Oct 2026Muscat£3,080 + VAT
  • 2–6 Nov 2026Istanbul£2,280 + VAT
  • 16–20 Nov 2026Manama£3,080 + VAT
  • 7–11 Dec 2026Dubai£4,200 + VAT
  • 21–25 Dec 2026Vienna£3,400 + VAT
Show 24 more dates
  • 4–8 Jan 2027Malaga£3,080 + VAT
  • 18–22 Jan 2027Munich£3,400 + VAT
  • 1–5 Feb 2027Sarajevo£3,400 + VAT
  • 15–19 Feb 2027Amsterdam£3,400 + VAT
  • 1–5 Mar 2027Dubai£4,200 + VAT
  • 15–19 Mar 2027London£3,360 + VAT
  • 5–9 Apr 2027Istanbul£2,280 + VAT
  • 19–23 Apr 2027Riyadh£4,200 + VAT
  • 3–7 May 2027Doha£4,200 + VAT
  • 17–21 May 2027Vienna£3,400 + VAT
  • 7–11 Jun 2027Geneva£4,200 + VAT
  • 21–25 Jun 2027Munich£3,400 + VAT
  • 5–9 Jul 2027Abu Dhabi£4,200 + VAT
  • 19–23 Jul 2027Amsterdam£3,400 + VAT
  • 2–6 Aug 2027Cairo£2,280 + VAT
  • 16–20 Aug 2027London£3,360 + VAT
  • 6–10 Sep 2027Istanbul£2,280 + VAT
  • 20–24 Sep 2027Jeddah£4,200 + VAT
  • 4–8 Oct 2027Singapore£4,200 + VAT
  • 18–22 Oct 2027Vienna£3,400 + VAT
  • 1–5 Nov 2027Muscat£3,080 + VAT
  • 15–19 Nov 2027Munich£3,400 + VAT
  • 6–10 Dec 2027Casablanca£2,280 + VAT
  • 20–24 Dec 2027Amsterdam£3,400 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

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Certificate in Emotional Intelligence

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Course overview

Emotional intelligence concerns understanding and expressing emotions, perceiving other people's feelings and making decisions. The course examines its role in leadership and management, including how emotions affect thoughts and behaviour. Brain design, the three aspects of emotional intelligence and its cycle provide a starting point before delegates assess their own abilities through psychometrics.

Relationships require awareness and control. Self-awareness work uses the APET model, a mood meter and Plutchik's wheel of emotions, while self-control sessions address five competencies. Motivation, stress and difficult situations connect with social awareness, empathy and active listening. Delegates consider building trust and resilience, handling personal conflict and developing rapport, then examine inspirational leadership, influencing and conflict styles, the Interest-Based Relational (IBR) approach and Beckhard's team effectiveness model. Interactive exercises and reflection address the application of these competencies to individual and team performance.

Course objectives

By the end of the course, delegates will be able to:

  1. Explain the three aspects of emotional intelligence, brain design and the EI cycle
  2. Develop awareness of emotions and their effects on thoughts and behaviour
  3. Practise the five self-control competencies to develop self-control and self-management
  4. Recognise emotions in others, build team rapport and develop social awareness
  5. Manage relationships through influence and inspirational leadership

Target competencies

  • Emotional self-awareness
  • Emotional self-control
  • Management of emotions
  • Emotional expression
  • Understanding emotions
  • Empathy
  • Active listening
  • Team effectiveness
  • Organisational awareness
  • Relationship building
  • Conflict management styles
  • Tact, transparency and emotional control
  • Impact, influence and inspirational leadership

Who should attend

This course suits:

  • Business professionals
  • Managers
  • Team leaders
  • People developing emotional intelligence to manage relationships at work and in personal life

Training methodology

  • Psychometric assessments help delegates identify their emotional intelligence abilities.
  • Interactive exercises, group discussions, reflective exercises and activities support the practical work.

Daily agenda

  1. Day 1

    Emotional intelligence foundations

    • Terms used in emotional intelligence
    • Understanding Intelligence Quotient (IQ)
    • Understanding Emotional Quotient (EQ)
    • Introducing EI
    • The sociological aspect
    • The physiological aspect
    • The psychological aspect
    • Design of the brain
    • The importance of brain design
    • The role of the amygdala
    • Understanding arousal
    • The 3 brains
    • The cycle of emotional intelligence
  2. Day 2

    Recognising emotions and their effects

    • Defining self-awareness
    • Using the emotional intelligence cycle
    • Signs associated with high EQ
    • The inner core of self-awareness
    • Awareness of feelings
    • Linking emotions to actions through the APET model
    • Questionnaire on self-awareness
    • Questionnaire on low EQ
    • Identifying personal emotions
    • Using the mood meter
    • Using Plutchik's wheel of emotions
    • Effects of emotions on thoughts and behaviour
    • Practising self-awareness
  3. Day 3

    Control and self-management

    • Defining self-control
    • Competencies involved in self-control
    • Self-regulation as a competency
    • Authenticity as a competency
    • Accountability as a competency
    • Flexibility as a competency
    • Self-motivation as a competency
    • Questionnaire on self-control
    • Reflecting on self-control
    • Developing self-regulation
    • Developing authenticity
    • Developing accountability
    • Developing flexibility
  4. Day 4

    Motivation and awareness of others

    • The importance of motivation
    • Factors that determine motivation
    • Questionnaire on self-motivation
    • The link between mind and body
    • The cycle of negative beliefs
    • Ten motivational tips
    • Developing social awareness
    • Defining social awareness
    • Reading emotions in faces
    • Reading emotions in voice pitch and tone
    • The scope of social awareness
    • Practising empathy
    • Orientation towards service
    • Awareness of the organisation
    • Positive and negative workplace politics
    • Listening actively
    • Methods for building rapport
  5. Day 5

    Relationships, influence and teamwork

    • Defining relationship management
    • Developing people
    • Questionnaire on developing others
    • Principles of inspirational leadership
    • Behaviours of inspirational leaders
    • Questionnaire on inspirational leadership
    • The four styles of influencing
    • The five styles of conflict management
    • Using the Interest-Based Relational (IBR) approach
    • The importance of achievement orientation
    • Questionnaire on personal achievement orientation
    • The value of teamwork and collaboration
    • Beckhard's model for team effectiveness

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

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Certificate in Emotional Intelligence

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

booking terms and conditions

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Certificate in Emotional Intelligence