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PD-005

Communication and Relationship Management Skills

Intensive 5-day course · English, Arabic & European languages

Leaders, managers and supervisors practise communication and relationship management over 5 days. Delegates examine trust, stakeholder interests and the context of relationships before developing messages and presenting ideas. Influence, feedback and networking receive attention alongside difficult conversations, with practical individual and team exercises, role-play and self-evaluation supporting work on long-term professional relationships.

Classroom

Public courses in our cities

  • 19–23 Oct 2026Doha£4,200 + VAT
  • 2–6 Nov 2026Abu Dhabi£4,200 + VAT
  • 16–20 Nov 2026Barcelona£3,080 + VAT
  • 7–11 Dec 2026London£3,360 + VAT
  • 21–25 Dec 2026Jeddah£4,200 + VAT
  • 11–15 Jan 2027Frankfurt£2,600 + VAT
Show 23 more dates
  • 25–29 Jan 2027Singapore£4,200 + VAT
  • 8–12 Feb 2027Rome£3,400 + VAT
  • 22–26 Feb 2027Muscat£3,080 + VAT
  • 1–5 Mar 2027Kuala Lumpur£1,800 + VAT
  • 15–19 Mar 2027Casablanca£2,280 + VAT
  • 5–9 Apr 2027Manama£3,080 + VAT
  • 19–23 Apr 2027Barcelona£3,080 + VAT
  • 3–7 May 2027London£3,360 + VAT
  • 17–21 May 2027Amman£3,400 + VAT
  • 14–18 Jun 2027Frankfurt£2,600 + VAT
  • 28 Jun – 2 Jul 2027Madrid£3,400 + VAT
  • 12–16 Jul 2027Rome£3,400 + VAT
  • 26–30 Jul 2027Berlin£3,400 + VAT
  • 2–6 Aug 2027Kuala Lumpur£1,800 + VAT
  • 16–20 Aug 2027Milan£3,400 + VAT
  • 6–10 Sep 2027Malaga£3,080 + VAT
  • 20–24 Sep 2027Barcelona£3,080 + VAT
  • 4–8 Oct 2027London£3,360 + VAT
  • 18–22 Oct 2027Sarajevo£3,400 + VAT
  • 8–12 Nov 2027Frankfurt£2,600 + VAT
  • 22–26 Nov 2027Dubai£4,200 + VAT
  • 13–17 Dec 2027Rome£3,400 + VAT
  • 27–31 Dec 2027Riyadh£4,200 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

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Communication and Relationship Management Skills

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Course overview

Relationships affect how information moves within an organisation and how people gain support for their work. The course examines practical communication and relationship management, including the preparation and organisation of thoughts, the presentation of ideas and the building of purposeful networks. Delegates use scenarios and cases to practise the skills before applying them at work.

Trust supplies the starting point. The Johari Window and Botari Box accompany work on self-awareness, assertiveness and rapport, while stakeholder analysis uses a power and interest matrix. Delegates consider how context affects communication, how to adapt messages to people's needs and styles, and how relationships can move from individual transactions towards lasting change. Dale Carnegie's work and the WIIFU and WIIFM perspectives inform discussion of influence, shared interests, investment in relationships and decisions to withdraw from them.

Course objectives

By the end of the course, delegates will be able to:

  1. Explain how trust supports successful relationships
  2. Identify, analyse and engage stakeholders using the power and interest matrix
  3. Recognise how context affects communication and relationships
  4. Identify and pursue relationship opportunities that create value and results
  5. Develop and manage relationships as they move from transactional to transformational
  6. Broaden a network of influence and professional relationships

Target competencies

  • Trust-based relationship building
  • Influence
  • Listening
  • Interpersonal communication
  • Creative thinking and problem solving
  • Presentation of ideas
  • Persuasive business case development
  • Win-win thinking
  • Influencing others
  • Seeking input and different perspectives

Who should attend

This course suits:

  • Leaders
  • Managers
  • Supervisors
  • People developing networking and influencing skills through trusting working relationships

Training methodology

  • Active participation uses business scenarios and case studies to explore communication and relationships.
  • Delegates deliver brief presentations and take part in role-play.
  • Practical team and individual exercises include self-evaluation.

Course outline

Trust and the basis of relationships

  • Introducing human relationships
  • Positive, negative and difficult aspects of relationships
  • Reasons for relationships and networks
  • Considering perspectives beyond oneself
  • Challenges created by modern habits
  • The significance of trust
  • Positive relationships and relationships imposed on people
  • Using the Johari Window
  • Factors affecting relationships and networks

Communication within relationships

  • The three elements of communication
  • Preparing and organising thoughts and ideas
  • Benefits and drawbacks of assertiveness
  • Using the Botari Box
  • Creating rapport at work
  • The effect of likeability

Connecting with stakeholders

  • Understanding stakeholders
  • Managing stakeholder expectations
  • Presenting ideas persuasively
  • Preparing messages that evoke appropriate emotions
  • Reframing messages for stakeholder needs, wants and styles
  • Communicating with difficult people
  • Discussing difficult topics

Developing relationships and influence

  • Power and its use in influencing
  • Dale Carnegie's work and self-awareness
  • What's in it for Us (WIIFU) and What's in it for Me (WIIFM)
  • Finding opportunities for strong working relationships
  • The importance of context in relationships
  • Seeking feedback and alternative perspectives
  • Investing in professional relationships
  • Developing relationships from transactional to transformational
  • Guidance for positive relationship development
  • Working through difficult relationships
  • Withdrawing investment from a relationship

Professional networking

  • Reasons for developing a network
  • Benefits associated with network building
  • Considerations to remember when networking
  • Practical tips for building a network
  • Business and professional networking methods
  • Extending the network

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

Register

Communication and Relationship Management Skills

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

booking terms and conditions

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Communication and Relationship Management Skills