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BC-003

Certified Crisis Management Professional (CCMP)

Intensive 5-day course · English, Arabic & European languages

Senior managers, crisis teams and continuity professionals examine crisis response in non-hazardous working environments. Nine modules within a five-day course cover threat scenarios, leadership and stakeholder communication, with realistic exercises and take-away templates. Delegates consider Command, Control, Communications and Intelligence (C3i), standards-aligned frameworks and methods for validating plans and improving organisational crisis capabilities.

Classroom

Public courses in our cities

  • 19–23 Oct 2026Paris£3,600 + VAT
  • 19–23 Oct 2026Muscat£3,080 + VAT
  • 2–6 Nov 2026Frankfurt£2,600 + VAT
  • 16–20 Nov 2026Manama£3,080 + VAT
  • 7–11 Dec 2026Dubai£4,200 + VAT
  • 21–25 Dec 2026Barcelona£3,080 + VAT
Show 24 more dates
  • 4–8 Jan 2027Casablanca£2,280 + VAT
  • 18–22 Jan 2027Vienna£3,400 + VAT
  • 1–5 Feb 2027Manama£3,080 + VAT
  • 15–19 Feb 2027Barcelona£3,080 + VAT
  • 1–5 Mar 2027Amman£3,400 + VAT
  • 15–19 Mar 2027Paris£3,600 + VAT
  • 5–9 Apr 2027Frankfurt£2,600 + VAT
  • 19–23 Apr 2027Madrid£3,400 + VAT
  • 3–7 May 2027Berlin£3,400 + VAT
  • 17–21 May 2027Barcelona£3,080 + VAT
  • 7–11 Jun 2027Milan£3,400 + VAT
  • 21–25 Jun 2027Vienna£3,400 + VAT
  • 5–9 Jul 2027Malaga£3,080 + VAT
  • 19–23 Jul 2027Barcelona£3,080 + VAT
  • 2–6 Aug 2027Sarajevo£3,400 + VAT
  • 16–20 Aug 2027Paris£3,600 + VAT
  • 6–10 Sep 2027Frankfurt£2,600 + VAT
  • 20–24 Sep 2027Dubai£4,200 + VAT
  • 4–8 Oct 2027Riyadh£4,200 + VAT
  • 18–22 Oct 2027Barcelona£3,080 + VAT
  • 1–5 Nov 2027Doha£4,200 + VAT
  • 15–19 Nov 2027Vienna£3,400 + VAT
  • 6–10 Dec 2027Geneva£4,200 + VAT
  • 20–24 Dec 2027Barcelona£3,080 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

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Certified Crisis Management Professional (CCMP)

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Course overview

A crisis can place strategic, tactical and operational decisions under pressure. This programme provides management solutions and strategies for analysing complex incidents and building operational responses, including stakeholder response and implementation of Crisis Command, Control, Communications and Intelligence (C3i). Its framework aligns with British Standards Institute (BSI) BS 11200, is coherent with NCEMA 7000 and ISO 22301, and addresses international requirements.

Threat scenarios shape preparation. Delegates examine incident escalation to crisis and disaster, Civil Defence responsibilities, National Risk Registers and the relationships between crisis, continuity, risk and emergency management. The programme covers crisis phases, causes and recovery, including 12 steps for supporting an organisation through a crisis. Precautions and protection of important assets precede work on team structure, leadership, succession, stress and command.

Communication planning addresses internal and external audiences, team mobilisation and stakeholder management, followed by the effects of social media. Training and exercising sessions cover validation and lessons learned, with a case and role-play scenario to apply the work. Specific crisis-management templates can be taken back to the organisation; scenario-based exercises include support for developing a crisis strategy across 4 days.

Course objectives

By the end of the course, delegates will be able to:

  1. Explain crisis management frameworks for private and public sectors
  2. Explain escalation from incident to crisis to disaster
  3. Describe Civil Defence responsibilities
  4. Apply crisis management tools and techniques under organisational pressure
  5. Develop a stakeholder management plan for a crisis
  6. Identify measures to improve organisational crisis management capabilities

Target competencies

  • Crisis management
  • Business continuity management
  • Risk management
  • Contingency planning
  • Internal and external audit

Who should attend

This course suits:

  • Staff in non-hazardous environments including corporate offices, retail, transport, hospitality, healthcare and public services
  • Senior managers responsible for strategic and tactical crisis decisions
  • Operations managers and crisis management team members
  • Business continuity, quality and audit professionals
  • Business Continuity Managers (BCM) and Business Continuity Coordinators (BCC)
  • People responsible for Business Continuity Plans (BCP) or auditing Crisis Management Plans

Training methodology

  • Group discussions, videos, case studies and syndicate work provide interactive learning.
  • Scenario-based crisis management development exercises include support to initiate a crisis strategy across 4 days.

Course modules

  1. Module 1

    Crisis definitions, frameworks and related standards

    • Defining crisis management
    • Frameworks for managing crises
    • Relationships with business continuity, risk management and emergency management standards
    • Recognising a crisis
    • Distinguishing incidents, crises and catastrophes
  2. Module 2

    Choosing and managing threat scenarios

    • Defining a threat scenario
    • Selecting scenarios for planning
    • National Risk Registers, legislation and civil emergency responses
    • Methods for controlling risk
    • Examining cyber threat's number 1 ranking in the Business Continuity Institute Threat Horizon survey
  3. Module 3

    Crisis causes, phases and recovery

    • Brand, image and reputation
    • Phases through which crises develop
    • Understanding causes of crises
    • 12 steps to support an organisation through a crisis
    • Implications of the type of crisis
    • Recovery after a crisis
  4. Module 4

    Preventive precautions and asset protection

    • Precautions that help prevent avoidable crises
    • Protecting the most important assets
  5. Module 5

    Leading and organising crisis teams

    • Profile of an effective crisis management leader
    • Structure of the crisis management team
    • Responding when leadership causes problems
    • Succession planning within and beyond the crisis team
    • Strategy, structure and command
    • Managing stress caused by a crisis
    • Communication within crisis management
  6. Module 6

    Planning communication and media responses

    • Internal communication
    • External communication
    • Mobilising crisis teams
    • Managing stakeholders
    • Choosing what to say and what to avoid
  7. Module 7

    Social media pressures in a crisis

    • An overview of social media
    • Public observation of crisis management
    • Monitoring social platforms
    • How social media may trigger a crisis
    • Social media saturation during a serious civil emergency
  8. Module 8

    Training, exercises and plan validation

    • Reasons for validating the crisis plan
    • Developing capabilities before more demanding exercises
    • Creating a training and exercising programme
    • Planning an exercise
    • Identifying lessons learned
  9. Module 9

    Applying crisis management in alternative scenarios

    • A crisis management case study
    • A role-play scenario for crisis management

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

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Certified Crisis Management Professional (CCMP)

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

booking terms and conditions

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Certified Crisis Management Professional (CCMP)