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QP-003

Certified Quality Management Professional

Intensive 5-day course · English, Arabic & European languages

Quality coordinators, auditors and operations supervisors examine quality management systems and team leadership over five days. The syllabus covers ISO 9001, Total Quality Management (TQM), Cost of Poor Quality (COPQ) and the seven classic quality tools, alongside Lean frameworks, QFD and process auditing techniques.

Classroom

Public courses in our cities

  • 19–23 Oct 2026Istanbul£2,280 + VAT
  • 19–23 Oct 2026Doha£4,200 + VAT
  • 2–6 Nov 2026Rome£3,400 + VAT
  • 16–20 Nov 2026Abu Dhabi£4,200 + VAT
  • 7–11 Dec 2026Jeddah£4,200 + VAT
  • 21–25 Dec 2026Istanbul£2,280 + VAT
Show 24 more dates
  • 4–8 Jan 2027Manama£3,080 + VAT
  • 18–22 Jan 2027Munich£3,400 + VAT
  • 1–5 Feb 2027Amman£3,400 + VAT
  • 15–19 Feb 2027Amsterdam£3,400 + VAT
  • 1–5 Mar 2027Madrid£3,400 + VAT
  • 15–19 Mar 2027Istanbul£2,280 + VAT
  • 5–9 Apr 2027Rome£3,400 + VAT
  • 19–23 Apr 2027Berlin£3,400 + VAT
  • 3–7 May 2027Milan£3,400 + VAT
  • 17–21 May 2027Istanbul£2,280 + VAT
  • 7–11 Jun 2027Malaga£3,080 + VAT
  • 21–25 Jun 2027Munich£3,400 + VAT
  • 5–9 Jul 2027Sarajevo£3,400 + VAT
  • 19–23 Jul 2027Amsterdam£3,400 + VAT
  • 2–6 Aug 2027Dubai£4,200 + VAT
  • 16–20 Aug 2027Istanbul£2,280 + VAT
  • 6–10 Sep 2027Rome£3,400 + VAT
  • 20–24 Sep 2027Riyadh£4,200 + VAT
  • 4–8 Oct 2027Doha£4,200 + VAT
  • 18–22 Oct 2027Istanbul£2,280 + VAT
  • 1–5 Nov 2027Geneva£4,200 + VAT
  • 15–19 Nov 2027Munich£3,400 + VAT
  • 6–10 Dec 2027Abu Dhabi£4,200 + VAT
  • 20–24 Dec 2027Amsterdam£3,400 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Special requests

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Certified Quality Management Professional

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Course overview

Modern quality functions require strong interpersonal leadership alongside statistical methods. Quality professionals who focus exclusively on compliance often struggle to engage line managers or sustain improvement initiatives. This programme outlines the technical frameworks and leadership behaviours needed to guide cross-functional quality initiatives.

Delegates review quality foundations, tracing teachings from prominent quality thinkers to modern standards like ISO 9001 and Total Quality Management (TQM). Sessions address Cost of Poor Quality (COPQ) calculations, national excellence awards and team lifecycle dynamics. Team leaders examine practical methods for selecting members and overcoming resistance during continuous improvement projects.

Technical modules focus on Quality Function Deployment (QFD), Failure Mode and Effects Analysis (FMEA), Lean waste elimination (MUDA), 5S and Poka Yoke. Delegates also practise using the seven classic quality tools, process mapping, Turtle Diagram audits and the American Society for Quality code of ethics.

Course objectives

By the end of the course, delegates will be able to:

  1. Explain how situational leadership and executive sponsorship support quality management systems
  2. Assess the contributions of major quality schools and pioneers to modern organisational performance
  3. Compare continuous improvement methodologies including Six Sigma, Lean principles and FMEA
  4. Structure and guide improvement project teams through each stage of team development
  5. Select and apply the seven classic quality tools and process audit techniques to daily operations

Target competencies

  • Quality management
  • Quality control and assurance
  • Applying quality tools
  • Leadership
  • Team management
  • Using quality methodologies

Who should attend

This course suits:

  • Quality coordinators, inspectors and assurance professionals
  • Operations supervisors and process owners managing workflow quality
  • Department heads leading organisational improvement initiatives

Training methodology

  • Interactive lectures present quality management systems, leadership models and operational frameworks.
  • Practical workshops and gap analysis exercises evaluate real-world operational scenarios.
  • Case studies, role-play sessions and instructional videos demonstrate quality tools in action.

Course modules

  1. Module 1

    Leadership and Management in Quality

    • Distinguishing leadership roles from administrative management
    • Assessing whether leadership capabilities can be taught and developed
    • Core attributes and behaviours of effective quality leaders
    • Role of executive leadership in supporting quality management systems
    • Applying situational leadership models within quality environments
  2. Module 2

    Quality Basics and Definitions

    • Foundational concepts and historical evolution of quality management
    • Structure and implementation of ISO 9001 quality management systems
    • Operational benefits of establishing formal quality models
    • Core principles of Total Quality Management (TQM)
    • Quantifying the Cost of Poor Quality (COPQ)
    • The seven quality secrets for organisational success
    • National quality awards and business excellence frameworks
    • Teachings and philosophies of major quality gurus and schools
  3. Module 3

    Improvement Methodologies and Practices

    • Constructing the House of Quality and Quality Function Deployment (QFD)
    • Principles and objectives of Six Sigma methodology
    • Foundational concepts of Lean thinking
    • Core operational principles of Lean systems
    • Eliminating the eight forms of operational waste (MUDA)
    • Applying 5S workplace organisation and Poka Yoke error-proofing
    • Conducting Failure Mode and Effects Analysis (FMEA)
  4. Module 4

    Building Teams in a Quality Management System

    • Role of cross-functional teams in delivering quality initiatives
    • Identifying and overcoming barriers to team achievement
    • Defining characteristics of high-performing quality teams
    • Navigating the stages of team development
    • Practical tools for selecting and evaluating team members
  5. Module 5

    Improvement Tools and Techniques

    • Structured criteria for selecting operational improvement tools
    • Facilitating effective brainstorming sessions for problem identification
  6. Module 6

    The seven classic quality tools and process analysis

    • Collecting baseline data with check sheets
    • Prioritising defects using Pareto charts
    • Root-cause analysis with cause-and-effect diagrams
    • Analysing frequency distributions with histograms
    • Exploring variable relationships using scatter diagrams
    • Monitoring process stability with statistical control charts
    • Documenting operational sequences with flow charts
    • Process mapping and end-to-end workflow management
    • Managerial planning tools and decision matrices
    • Conducting process audits using the Turtle Diagram method
    • Professional standards and the American Society for Quality code of ethics

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

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Certified Quality Management Professional

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

booking terms and conditions

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Certified Quality Management Professional