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QP-005

Simplification of Work Processes and Procedures

Intensive 5-day course · English, Arabic & European languages

Operations managers, business analysts and department supervisors examine workflow rationalisation and administrative streamlining across five days. The syllabus covers organisational design, Lean waste reduction, ESSA methodology, swim lane process mapping, Work Distribution Charts (WDC), Industry 4.0 applications and spaghetti diagrams for workspace layout optimisation.

Classroom

Public courses in our cities

  • 26–30 Oct 2026Riyadh£4,200 + VAT
  • 9–13 Nov 2026Frankfurt£2,600 + VAT
  • 23–27 Nov 2026Doha£4,200 + VAT
  • 14–18 Dec 2026Barcelona£3,080 + VAT
  • 28 Dec – 1 Jan 2026Abu Dhabi£4,200 + VAT
  • 4–8 Jan 2027Munich£3,400 + VAT
Show 23 more dates
  • 18–22 Jan 2027Amman£3,400 + VAT
  • 1–5 Feb 2027Barcelona£3,080 + VAT
  • 15–19 Feb 2027Madrid£3,400 + VAT
  • 8–12 Mar 2027Paris£3,600 + VAT
  • 22–26 Mar 2027Berlin£3,400 + VAT
  • 12–16 Apr 2027Frankfurt£2,600 + VAT
  • 26–30 Apr 2027Milan£3,400 + VAT
  • 10–14 May 2027Barcelona£3,080 + VAT
  • 24–28 May 2027Malaga£3,080 + VAT
  • 7–11 Jun 2027Munich£3,400 + VAT
  • 21–25 Jun 2027Sarajevo£3,400 + VAT
  • 5–9 Jul 2027Barcelona£3,080 + VAT
  • 19–23 Jul 2027Dubai£4,200 + VAT
  • 9–13 Aug 2027Paris£3,600 + VAT
  • 23–27 Aug 2027Riyadh£4,200 + VAT
  • 13–17 Sep 2027Frankfurt£2,600 + VAT
  • 27 Sep – 1 Oct 2027Doha£4,200 + VAT
  • 11–15 Oct 2027Barcelona£3,080 + VAT
  • 25–29 Oct 2027Geneva£4,200 + VAT
  • 1–5 Nov 2027Munich£3,400 + VAT
  • 15–19 Nov 2027Abu Dhabi£4,200 + VAT
  • 6–10 Dec 2027Barcelona£3,080 + VAT
  • 20–24 Dec 2027Cairo£2,280 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

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Course overview

Bureaucratic accumulation slows operational throughput and frustrates employees across growing enterprises. Over time, well-intentioned controls turn into redundant approvals, duplicate data entries and convoluted handoffs between departments. This programme introduces practical techniques to strip away procedural waste and re-establish lean administrative routines.

Delegates examine the linkage between organisational design and procedural complexity before reviewing methods for drafting effective operational rules. Sessions introduce Lean principles, the eight forms of operational waste and the ESSA framework (Eliminate, Simplify, Standardise, Automate). Attendees practise constructing swim lane diagrams, value stream maps, SIPOC charts and turtle diagrams to expose systemic bottlenecks.

Instruction also addresses resource allocation and physical workspace logistics. Delegates learn to balance operational duties using Work Distribution Charts (WDC) and explore the productivity impact of Industry 4.0 technologies. The final day applies spaghetti diagrams and office layout charts to shorten physical transit times and improve departmental collaboration.

Course objectives

By the end of the course, delegates will be able to:

  1. Explain organisational design principles and diagnose drivers of administrative complexity
  2. Assess the operational cost of complicated policies on employee productivity and customer satisfaction
  3. Apply flowcharts, swim lane diagrams and value stream mapping to streamline business workflows
  4. Construct and analyse Work Distribution Charts (WDC) to reallocate workloads across teams
  5. Optimise office layouts using spaghetti diagrams and workspace planning techniques to improve operational efficiency

Target competencies

  • Applying simplification
  • Process mapping
  • Implementation of Lean and waste reduction
  • Organisational design
  • Enhancing productivity
  • Simplifying layout design

Who should attend

This course suits:

  • Operations managers, department heads and process improvement specialists
  • Business analysts, administrative officers and procedure writers
  • Supervisors seeking to eliminate bottlenecks and rebalance team workloads

Training methodology

  • Interactive lectures present organisational design principles, Lean concepts and workflow tools.
  • Hands-on exercises and case study investigations allow delegates to map and simplify real-world processes.
  • Group presentations and plenary debriefs evaluate workload distribution and office layout redesigns.

Daily agenda

  1. Day 1

    The Management Process in Perspective

    • Executive management levers and their operational influence on procedures
    • Categorising strategic, tactical and operational planning frameworks
    • Principles of resource allocation and organisational structuring
    • Directing and controlling departmental and employee performance
    • Foundational components of the management control process
    • Distinguishing preliminary, concurrent and feedback control mechanisms
    • Structural principles of effective organisational design
  2. Day 2

    Policies, Procedures and Productivity

    • Core definitions and operational distinctions between policies and procedures
    • Establishing clear business objectives for standard operating routines
    • Diagnostic indicators and warning signs of procedural overcomplication
    • Defining work simplification and establishing practical streamlining goals
    • Setting operational boundaries and objectives for simplification initiatives
    • Structured methodology for drafting lean and effective operating procedures
    • Defining operational productivity metrics and measurement criteria
    • Identifying systemic drivers and root causes of declining productivity
  3. Day 3

    Mapping, Simplification Tools and Improvement Methodologies

    • Establishing a systematic framework for workflow improvement initiatives
    • Objective criteria for selecting high-impact procedures for redesign
    • Analysing process cycle times, error rates and operational data
    • Formulating practical and measurable procedural recommendations
    • Reviewing diverse process, workflow and procedure mapping formats
    • Applying core Lean principles to eliminate non-value-adding activities
    • Identifying and categorising the eight forms of operational waste
    • Deploying the 5S workplace framework to enhance operational discipline
    • Constructing cross-functional swim lane flowcharts
    • Applying the ESSA methodology: Eliminate, Simplify, Standardise, Automate
    • Mapping end-to-end information and material flows with value stream maps
    • Structuring Supplier, Input, Process, Output, Customer (SIPOC) analyses
    • Auditing procedural touchpoints using the turtle diagram format
    • Documenting operational sequences with detailed process flowcharts
  4. Day 4

    Skills Utilisation and Workload Distribution

    • Mapping complex multi-stakeholder workflows with multi-column process charts
    • Addressing underutilised talent and skills as the 8th Lean waste
    • Compiling and analysing a departmental Work Distribution Chart (WDC)
    • Reallocating tasks and rebalancing job responsibilities across team members
    • Exploring the impact of Industry 4.0 innovations and automation on workflows
  5. Day 5

    Simplifying Space Design and Office Layout

    • Tracking movement and transit distances using spaghetti diagrams
    • Conducting structural analyses of office and department floorplans
    • Redesigning administrative workspaces using layout planning charts
    • Space planning guidelines, spatial density and ergonomic layout standards
    • Critical success factors for sustaining procedural simplification initiatives

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

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Simplification of Work Processes and Procedures

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

booking terms and conditions

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Simplification of Work Processes and Procedures