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QP-004

Certified Six Sigma Yellow Belt

Intensive 5-day course · English, Arabic & European languages

Operational staff and team leaders explore baseline problem-solving and process measurement using Motorola Six Sigma concepts over five days. The course covers the DMAIC framework, ISO 9000 principles, Voice of the Customer (VOC) translation, process capability calculations and core diagnostic charts to help teams support departmental improvement projects.

Classroom

Public courses in our cities

  • 26–30 Oct 2026Jeddah£4,200 + VAT
  • 9–13 Nov 2026Kuala Lumpur£1,800 + VAT
  • 23–27 Nov 2026Muscat£3,080 + VAT
  • 14–18 Dec 2026Barcelona£3,080 + VAT
  • 28 Dec – 1 Jan 2026Manama£3,080 + VAT
  • 4–8 Jan 2027Barcelona£3,080 + VAT
Show 23 more dates
  • 18–22 Jan 2027Madrid£3,400 + VAT
  • 1–5 Feb 2027Frankfurt£2,600 + VAT
  • 15–19 Feb 2027Berlin£3,400 + VAT
  • 8–12 Mar 2027Rome£3,400 + VAT
  • 22–26 Mar 2027Milan£3,400 + VAT
  • 12–16 Apr 2027Kuala Lumpur£1,800 + VAT
  • 26–30 Apr 2027Malaga£3,080 + VAT
  • 10–14 May 2027Barcelona£3,080 + VAT
  • 24–28 May 2027Sarajevo£3,400 + VAT
  • 7–11 Jun 2027Barcelona£3,080 + VAT
  • 21–25 Jun 2027Dubai£4,200 + VAT
  • 5–9 Jul 2027Frankfurt£2,600 + VAT
  • 19–23 Jul 2027Riyadh£4,200 + VAT
  • 9–13 Aug 2027Rome£3,400 + VAT
  • 23–27 Aug 2027Doha£4,200 + VAT
  • 13–17 Sep 2027Kuala Lumpur£1,800 + VAT
  • 27 Sep – 1 Oct 2027Geneva£4,200 + VAT
  • 11–15 Oct 2027Barcelona£3,080 + VAT
  • 25–29 Oct 2027Abu Dhabi£4,200 + VAT
  • 1–5 Nov 2027Barcelona£3,080 + VAT
  • 15–19 Nov 2027Cairo£2,280 + VAT
  • 6–10 Dec 2027Frankfurt£2,600 + VAT
  • 20–24 Dec 2027Jeddah£4,200 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

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Certified Six Sigma Yellow Belt

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Course overview

Process inconsistency creates customer dissatisfaction and inflates operating costs across commercial enterprises. Without structured problem-solving tools, frontline staff struggle to distinguish random operational noise from systemic process defects. Over five days, Yellow Belt practitioners explore the foundational principles originated by Motorola for data-driven process improvement.

Delegates examine quality maturity levels, the ISO 9000 family and the five stages of DMAIC: Define, Measure, Analyse, Improve, and Control. Training explains how Green Belts and Black Belts lead initiatives while Yellow Belts assist with data gathering, project charter drafting and converting Voice of the Customer (VOC) inputs into Critical to Quality (CTQ) specifications.

Delegates calculate process capability indices and explore operational variation using practical examples. Sessions introduce analytical charts including histograms, run charts, control charts, Pareto diagrams, why-why analyses and turtle diagrams. The final day focuses on organisational readiness, employee engagement and ten diagnostic questions for executive commitment.

Course objectives

By the end of the course, delegates will be able to:

  1. Define foundational quality concepts and international frameworks supporting Six Sigma
  2. Explain the role of Six Sigma and process variation reduction in customer service and business performance
  3. Apply the five phases of the DMAIC improvement model to departmental workflows
  4. Calculate basic process capability metrics and determine operational Sigma levels
  5. Deploy classic problem-solving tools including Pareto charts, control charts and turtle diagrams
  6. Evaluate organisational readiness and leadership commitment prior to launching Six Sigma projects

Target competencies

  • Deploying Six Sigma
  • Problem solving skills
  • Critical thinking skills
  • Using applied statistics
  • Change management techniques

Who should attend

This course suits:

  • Team supervisors, coordinators and operations staff supporting process improvement
  • Functional specialists seeking foundational grounding in Six Sigma concepts
  • Departmental managers assessing organisational readiness for quality deployments

Training methodology

  • Interactive lectures present Six Sigma terminology, statistical fundamentals and DMAIC stages.
  • Case studies and syndicate exercises give delegates practical experience in constructing project charters and charts.
  • Instructional videos and group discussions review real-world implementations across global enterprises.

Course modules

  1. Module 1

    Introduction to Quality and Standards

    • Core definitions and dimensions of operational quality
    • Historical progression of quality management methodologies
    • Commercial benefits of implementing formal quality systems
    • Overview and structure of the ISO 9000 standards family
    • Identifying and quantifying the cost of poor quality
    • Evolution from quality inspection to total quality systems
    • Aligning quality management principles with Six Sigma
    • Navigating the stages of the organisational quality maturity ladder
  2. Module 2

    Foundations and Business Impact of Six Sigma

    • Technical definition of Six Sigma and calculating the Sigma metric
    • Origins and historical development of the Six Sigma approach
    • Measurable operational advantages for participating organisations
    • Financial savings generated through defect reduction
    • Utilising Six Sigma as an overarching continuous improvement strategy
    • Applying Six Sigma techniques within customer service environments
    • Translating Voice of Customer (VOC) requirements into Critical to Quality (CTQ) parameters
    • Introduction to Quality Function Deployment matrices
  3. Module 3

    Implementing the Six Sigma Methodology

    • Core workflow of structured improvement initiatives
    • Working through the DMAIC stages: Define, Measure, Analyse, Improve, and Control
    • Establishing objective criteria for project selection
    • Formulating concise and measurable problem statements
    • Defining collaborative roles for Green Belts and Black Belts
    • Comparing and integrating Six Sigma with Lean methodology
  4. Module 4

    Statistical Analysis in Six Sigma

    • Interpreting Sigma as a standardised metric for performance quality
    • Identifying common and special sources of operational variation
    • Calculating process capability ratios and baseline Sigma levels
    • Analysing daily process variability through the practical commute example
    • Reviewing software tools designed for statistical analysis
  5. Module 5

    Diagnostic and Problem-Solving Tools

    • Navigating the Yellow Belt problem-solving toolbox
    • Constructing frequency distributions with histograms
    • Tracking operational trends over time using run charts
    • Monitoring ongoing process stability with statistical control charts
    • Identifying correlations between variables with scatter diagrams
    • Isolating significant defect drivers using Pareto charts
    • Conducting structured root-cause analysis with cause-and-effect diagrams
    • Mapping sequential causes using why-why and how-how diagrams
    • Documenting workflow steps through process mapping
    • Auditing processes and input-output flows using the turtle diagram
  6. Module 6

    Deploying Six Sigma and Organisational Readiness

    • Formulating guidelines for screening and selecting viable projects
    • Key characteristics that distinguish successful Six Sigma initiatives
    • Fostering executive leadership and frontline employee involvement
    • Assessing corporate commitment using 10 diagnostic questions for leaders

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

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Certified Six Sigma Yellow Belt

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

booking terms and conditions

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Certified Six Sigma Yellow Belt