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AS-002

CMI Recognized Certified Administration and Office Management Professional

Intensive 5-day course · English, Arabic & European languages

Office managers, executive assistants and administrative supervisors examine workplace efficiency and coordination across five days. Delegates study business writing, assertive communication, internal customer support, stress mitigation, meeting organisation, schedule prioritisation and digital collaboration platforms including MS Teams, Zoom and generative AI tools.

Classroom

Public courses in our cities

  • 26–30 Oct 2026Muscat£3,080 + VAT
  • 9–13 Nov 2026Barcelona£3,080 + VAT
  • 23–27 Nov 2026Manama£3,080 + VAT
  • 14–18 Dec 2026London£3,360 + VAT
  • 28 Dec – 1 Jan 2026Dubai£4,200 + VAT
  • 4–8 Jan 2027Frankfurt£2,600 + VAT
Show 23 more dates
  • 18–22 Jan 2027Geneva£4,200 + VAT
  • 1–5 Feb 2027Rome£3,400 + VAT
  • 15–19 Feb 2027Abu Dhabi£4,200 + VAT
  • 8–12 Mar 2027Kuala Lumpur£1,800 + VAT
  • 22–26 Mar 2027Cairo£2,280 + VAT
  • 12–16 Apr 2027Barcelona£3,080 + VAT
  • 26–30 Apr 2027Jeddah£4,200 + VAT
  • 10–14 May 2027London£3,360 + VAT
  • 24–28 May 2027Singapore£4,200 + VAT
  • 7–11 Jun 2027Frankfurt£2,600 + VAT
  • 21–25 Jun 2027Muscat£3,080 + VAT
  • 5–9 Jul 2027Rome£3,400 + VAT
  • 19–23 Jul 2027Casablanca£2,280 + VAT
  • 9–13 Aug 2027Kuala Lumpur£1,800 + VAT
  • 23–27 Aug 2027Manama£3,080 + VAT
  • 13–17 Sep 2027Barcelona£3,080 + VAT
  • 27 Sep – 1 Oct 2027Amman£3,400 + VAT
  • 11–15 Oct 2027London£3,360 + VAT
  • 25–29 Oct 2027Madrid£3,400 + VAT
  • 1–5 Nov 2027Frankfurt£2,600 + VAT
  • 15–19 Nov 2027Berlin£3,400 + VAT
  • 6–10 Dec 2027Rome£3,400 + VAT
  • 20–24 Dec 2027Milan£3,400 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Special requests

Tailor this course

Pick what you want changed and we’ll come back with a proposal and price.

Special request

CMI Recognized Certified Administration and Office Management Professional

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Course overview

Administrative coordinators underpin daily office operations, balancing executive priorities with cross-departmental demands. When office management lacks structured protocols, conflicting schedules, disorganised meetings and administrative bottlenecks hinder overall productivity. Instruction provides administrative staff with practical organisational and communication skills to support executive teams effectively across busy office environments.

Delegates review the core competencies and behavioural traits expected of high-performing administrators, focusing on the 3Ds framework. Instruction addresses professional correspondence, persuasive communication, assertive positioning and techniques for serving internal and external customers. Training also tackles workplace stressors, helping staff identify burnout indicators and maintain composure during high-volume periods.

AI tools close the programme. Subsequent sessions explore time management frameworks, including priority matrices and detailed activity logs. Delegates practise structuring formal meeting agendas, recording actionable minutes and facilitating virtual sessions. Practical units evaluate digital tools, specifically MS Teams, Zoom and workplace AI applications to streamline routine administrative tasks and improve responsiveness.

Course objectives

By the end of the course, delegates will be able to:

  1. Define the operational scope, responsibilities and core competencies of professional office administrators
  2. Apply structured verbal and written communication strategies to author business correspondence and deliver briefings
  3. Adopt a service-oriented mindset to resolve customer complaints and eliminate departmental silos
  4. Identify workplace stressors and construct practical stress reduction routines
  5. Implement time management techniques and activity logs to eliminate productivity drains
  6. Plan, schedule and record formal meetings to achieve actionable outcomes
  7. Deploy MS Teams, Zoom and AI applications to assist daily administrative workflows

Target competencies

  • Self development
  • Interpersonal communication
  • Business writing
  • Customer focus
  • Self management
  • Time management
  • Meeting management
  • Communication and AI tools

Who should attend

This course suits:

  • Office managers, administrative coordinators and senior administrators
  • Executive secretaries, personal assistants and departmental administrators
  • Administrative supervisors directing junior clerical personnel

Training methodology

  • Interactive lectures present administrative frameworks, communication models and scheduling techniques.
  • Role-play scenarios and self-assessment exercises help delegates evaluate communication styles and stress triggers.
  • Group discussions, writing workshops and software demonstrations provide hands-on practice with collaboration tools.

Course modules

  1. Module 1

    The role of the office manager and administrator

    • Comparing perceptions of administrative duties with operational reality
    • The 3Ds framework for high-performing administrators
    • Core professional competencies required for administrative excellence
    • Attributes and behavioural standards of outstanding workplace administrators
    • Defining personal role boundaries and supervisory expectations
  2. Module 2

    Effective verbal and written communication skills

    • Building professional credibility and establishing authority at work
    • Maintaining constructive and solution-focused workplace attitudes
    • Developing assertive communication habits across organisational levels
    • Presenting proposals persuasively to executives, colleagues and external clients
    • Designing and delivering structured business presentations
    • Core standards and stylistic conventions of professional business writing
    • Document formatting, tone selection and visual layout
    • Aligning written correspondence with intended reader outcomes
    • Identifying reader expectations and eliminating ambiguity in memos
  3. Module 3

    Serving the internal and external customer

    • Identifying the operational expectations of internal and external stakeholders
    • Diagnosing and removing administrative barriers to quality service
    • Delivering reliable support routines across departments
    • Overcoming departmental silos to encourage cross-functional collaboration
    • Managing customer complaints and de-escalating service friction
  4. Module 4

    Stress management techniques

    • Identifying common workplace stressors and physical symptoms of strain
    • Recognising individual stress triggers and behavioural responses
    • Analysing how sustained pressure impairs cognitive and administrative performance
    • Formulating a structured personal stress management plan
  5. Module 5

    Managing time and daily priorities

    • Identifying and eliminating common workplace time wasters
    • Establishing clear performance goals and ranking operational priorities
    • Applying productivity metrics to monitor individual and team output
    • Scheduling time blocks for personal tasks and team delegations
    • Compiling daily time logs to analyse working patterns
  6. Module 6

    Organising and managing effective meetings

    • Structural components of a productive and focused meeting
    • Formulating concise meeting agendas with defined objectives
    • Minimising meeting delays and managing conversational time wasters
    • Drafting accurate and objective minutes of meetings
    • Defining specific duties for meeting chairs and attendees
  7. Module 7

    Using Communication and AI Tools Effectively

    • Comparative overview of modern enterprise communication platforms
    • Deploying MS Teams and Zoom for efficient virtual meeting management
    • Utilising digital calendar tools to optimise daily schedules
    • Business etiquette, security and professional standards in online meetings

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

Register

CMI Recognized Certified Administration and Office Management Professional

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

booking terms and conditions

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CMI Recognized Certified Administration and Office Management Professional