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AS-004

The Certified HR Administrator

Intensive 5-day course · English, Arabic & European languages

HR administrators and officers develop the technical and behavioural skills used in day-to-day HR administration during this five-day course. Delegates practise written correspondence and reporting, identify employee records and legal documentation, and prepare an employee handbook. Communication, interviewing and HR measures sit within a six-module examination of the administrator's role and responsibilities.

Classroom

Public courses in our cities

  • 26–30 Oct 2026Riyadh£4,200 + VAT
  • 9–13 Nov 2026Frankfurt£2,600 + VAT
  • 23–27 Nov 2026Doha£4,200 + VAT
  • 14–18 Dec 2026Rome£3,400 + VAT
  • 28 Dec – 1 Jan 2026Abu Dhabi£4,200 + VAT
  • 4–8 Jan 2027Paris£3,600 + VAT
Show 23 more dates
  • 18–22 Jan 2027Malaga£3,080 + VAT
  • 1–5 Feb 2027Frankfurt£2,600 + VAT
  • 15–19 Feb 2027Sarajevo£3,400 + VAT
  • 8–12 Mar 2027Barcelona£3,080 + VAT
  • 22–26 Mar 2027Dubai£4,200 + VAT
  • 12–16 Apr 2027Frankfurt£2,600 + VAT
  • 26–30 Apr 2027Riyadh£4,200 + VAT
  • 10–14 May 2027Rome£3,400 + VAT
  • 24–28 May 2027Doha£4,200 + VAT
  • 7–11 Jun 2027Paris£3,600 + VAT
  • 21–25 Jun 2027Geneva£4,200 + VAT
  • 5–9 Jul 2027Frankfurt£2,600 + VAT
  • 19–23 Jul 2027Abu Dhabi£4,200 + VAT
  • 9–13 Aug 2027Barcelona£3,080 + VAT
  • 23–27 Aug 2027Cairo£2,280 + VAT
  • 13–17 Sep 2027Frankfurt£2,600 + VAT
  • 27 Sep – 1 Oct 2027Jeddah£4,200 + VAT
  • 11–15 Oct 2027Rome£3,400 + VAT
  • 25–29 Oct 2027Singapore£4,200 + VAT
  • 1–5 Nov 2027Paris£3,600 + VAT
  • 15–19 Nov 2027Muscat£3,080 + VAT
  • 6–10 Dec 2027Frankfurt£2,600 + VAT
  • 20–24 Dec 2027Casablanca£2,280 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Special requests

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The Certified HR Administrator

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Course overview

HR administration brings together employee records, policies and communication with colleagues. Administrators and officers often need to extend both their technical knowledge and their behavioural skills as their responsibilities change. The course locates their role within the HR department and examines the competencies it requires, including planning, following procedures and initiating action. Verbal communication receives attention alongside business writing, interviewing techniques and public speaking.

Delegates write HR correspondence and sample reports, calculate frequently used HR measures and identify the legal documents that employee files need. Records have a purpose. Six modules also cover orientation packages, work rules and the content and development of an employee handbook. Computer stations support practical work on a handbook and an organisation structure, while a live demonstration of an HR system shows its main features and provides a basis for developing business requirements.

Course objectives

By the end of the course, delegates will be able to:

  1. Identify the HR administrator's role within the organisation's HR structure
  2. Identify and develop the competencies required for HR administration
  3. Apply principles of business writing and report preparation
  4. Produce HR correspondence and sample reports
  5. Determine which legal employee documents need to be collected and maintained
  6. Create an employee handbook for an organisation

Target competencies

  • Decision making and initiating action
  • Building relationships and networks
  • Communication
  • Business writing
  • Following instructions and procedures
  • Planning and organising
  • Achieving goals and objectives

Who should attend

This course suits:

  • HR administrators and officers developing their knowledge and HR administration skills

Training methodology

  • Delegates use computer stations to develop an employee handbook and an organisation structure.
  • A live HR system demonstration examines major features and the development of business requirements.

Course modules

  1. Module 1

    The administrator's place in HR

    • HR administrator roles and responsibilities
    • Examining an HR administrator's job description
    • The administrator's position within the HR department
    • Professional qualifications and their relevance to career competitiveness
    • Competencies required for successful administration
    • Technical competencies
    • Behavioural competencies
    • Assessing and developing personal competencies
    • Changes in the HR administrator's role
    • Professional certification options for administrators
  2. Module 2

    Communication in human resources

    • What communication involves
    • Communication within HR work
    • Attributes of an effective HR communicator
    • Techniques for asking questions
    • Listening skills and empathy
  3. Module 3

    Interview methods

    • Applying STAR
    • Applying FACT
    • Using probing questions
    • Using leading questions
    • Fundamentals of speaking in public
  4. Module 4

    Business correspondence and HR reports

    • Principles of business writing
    • Preparing HR reports
    • Frequent errors in HR correspondence and reporting
    • Examples of HR correspondence and reports
  5. Module 5

    HR measures and reporting

    • Research terminology and techniques
    • Common HR metrics
    • Calculating HR measures
    • Recruitment measures
    • Retention measures
    • Compensation and benefits measures
    • Training and development measures
  6. Module 6

    Employee documents and records

    • Reasons and objectives for keeping records
    • Legal documents to retain in employee files
    • Orientation packages and documents for new employees
    • Policies, procedures and workplace rules
    • Creating an employee handbook
    • The handbook's purpose
    • Sections within a handbook
    • The process of preparing a handbook
    • Workshop to draft an employee handbook

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

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The Certified HR Administrator

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

booking terms and conditions

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The Certified HR Administrator