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HSE-001

Certified Psychological Safety Leader (CPSL)

Intensive 5-day course · English, Arabic & European languages

Leaders and people responsible for team culture study psychological safety and empathy across five days. Delegates examine fear, trust and communication, practise listening and emotional validation and consider inclusive leadership. Amy Edmondson's framework informs the work, with team and leadership assessments leading to an action plan for daily interactions and organisational practice.

Classroom

Public courses in our cities

  • 26–30 Oct 2026Dubai£4,200 + VAT
  • 9–13 Nov 2026Amsterdam£3,400 + VAT
  • 23–27 Nov 2026Riyadh£4,200 + VAT
  • 14–18 Dec 2026London£3,360 + VAT
  • 28 Dec – 1 Jan 2026Doha£4,200 + VAT
  • 4–8 Jan 2027Barcelona£3,080 + VAT
Show 23 more dates
  • 18–22 Jan 2027Muscat£3,080 + VAT
  • 1–5 Feb 2027Rome£3,400 + VAT
  • 15–19 Feb 2027Casablanca£2,280 + VAT
  • 8–12 Mar 2027Munich£3,400 + VAT
  • 22–26 Mar 2027Manama£3,080 + VAT
  • 12–16 Apr 2027Amsterdam£3,400 + VAT
  • 26–30 Apr 2027Amman£3,400 + VAT
  • 10–14 May 2027London£3,360 + VAT
  • 24–28 May 2027Madrid£3,400 + VAT
  • 7–11 Jun 2027Barcelona£3,080 + VAT
  • 21–25 Jun 2027Berlin£3,400 + VAT
  • 5–9 Jul 2027Rome£3,400 + VAT
  • 19–23 Jul 2027Milan£3,400 + VAT
  • 9–13 Aug 2027Munich£3,400 + VAT
  • 23–27 Aug 2027Malaga£3,080 + VAT
  • 13–17 Sep 2027Amsterdam£3,400 + VAT
  • 27 Sep – 1 Oct 2027Sarajevo£3,400 + VAT
  • 11–15 Oct 2027London£3,360 + VAT
  • 25–29 Oct 2027Dubai£4,200 + VAT
  • 1–5 Nov 2027Barcelona£3,080 + VAT
  • 15–19 Nov 2027Riyadh£4,200 + VAT
  • 6–10 Dec 2027Rome£3,400 + VAT
  • 20–24 Dec 2027Doha£4,200 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Special requests

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Special request

Certified Psychological Safety Leader (CPSL)

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Course overview

Team members need to be able to offer ideas, raise concerns and admit mistakes without fear of judgement or retaliation. Psychological safety addresses those conditions. The course examines its science and effects on performance, innovation and organisational culture, using Amy Edmondson's framework to consider how leaders shape environments where people can speak. Empathy, trust and open communication are examined alongside fear and team dynamics.

Delegates recognise emotional and behavioural signals, develop emotional intelligence (EQ) and use active listening and emotional validation to support wellbeing and reduce fear-based behaviour. Sessions consider psychological contracts, vulnerability, humility and learning from mistakes, together with difficult conversations and boundaries that preserve emotional connection. Inclusive leadership invites different voices, supports belonging and encourages feedback without retribution. Team assessments, leadership self-assessment and coaching accompany a personalised action plan for embedding safety and empathy in interactions and organisational initiatives. Cases, practical exercises and discussions address engagement, collaboration, authentic leadership and resilience.

Course objectives

By the end of the course, delegates will be able to:

  1. Explain psychological safety principles and analyse effects on performance, innovation and organisational culture
  2. Apply empathetic leadership to build trust, engagement and collaboration
  3. Address communication barriers and design spaces for honest, judgement-free feedback and dialogue
  4. Develop EQ to understand teams, support psychological wellbeing and reduce fear-based behaviour
  5. Develop and implement a personal leadership action plan integrating safety and empathy into daily practice and organisational initiatives

Who should attend

This course suits:

  • Senior managers and executives
  • Department heads and team leaders
  • HR and talent development professionals
  • Transformation leaders and change agents
  • People responsible for leadership or team culture

Training methodology

  • Adult learning techniques include lectures and interactive group discussion.
  • Cases from actual practice and practical exercises support work on leadership strategies.

Daily agenda

  1. Day 1

    Psychological safety and leadership responsibilities

    • Psychological safety's science and workplace effects
    • Amy Edmondson's framework in leadership practice
    • Silence, fear-based cultures and cultures supporting openness
    • Recognising indications of psychological unsafety
    • Leadership that makes it safe to speak
  2. Day 2

    Empathy, emotional cues and listening

    • Distinguishing empathy, sympathy and compassion
    • Empathy in leadership and emotional intelligence
    • Recognising emotional cues in oneself and others
    • Active listening and emotional validation techniques
    • Emotional rapport with diverse teams
  3. Day 3

    Trust, vulnerability and difficult conversations

    • Developing psychological contracts with teams
    • Demonstrating vulnerability and humility
    • Tolerance of failure and learning from mistakes
    • Difficult conversations handled with empathy and care
    • Maintaining boundaries and emotional connection
  4. Day 4

    Inclusive communication and feedback

    • Removing communication barriers and fear of hierarchy
    • Inclusive leadership that invites every voice
    • Open dialogue in meetings and reviews
    • Feedback without retribution
    • Mechanisms for continuous, open communication
  5. Day 5

    Safety and empathy in everyday culture

    • Assessing psychological safety within a team
    • Leadership self-assessment of empathy and safety indicators
    • Coaching others in safe, empathetic leadership
    • Preparing a leadership action plan

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

Register

Certified Psychological Safety Leader (CPSL)

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

booking terms and conditions

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Certified Psychological Safety Leader (CPSL)