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HSE-003

Emergency Response and Crisis Management: Preparing for the Unexpected

Intensive 5-day course · English, Arabic & European languages

Emergency coordinators, crisis teams and staff responsible for safety and continuity practise preparedness over 5 days. Delegates develop response plans, organise teams and communicate with stakeholders and media before considering leadership under pressure. Cases and simulations connect risk assessment with recovery planning, evaluation and updates to plans as feedback and new risks emerge.

Classroom

Public courses in our cities

  • 19–23 Oct 2026Frankfurt£2,600 + VAT
  • 19–23 Oct 2026Muscat£3,080 + VAT
  • 2–6 Nov 2026Barcelona£3,080 + VAT
  • 16–20 Nov 2026Manama£3,080 + VAT
  • 7–11 Dec 2026Dubai£4,200 + VAT
  • 21–25 Dec 2026Frankfurt£2,600 + VAT
Show 24 more dates
  • 4–8 Jan 2027Riyadh£4,200 + VAT
  • 18–22 Jan 2027Barcelona£3,080 + VAT
  • 1–5 Feb 2027Doha£4,200 + VAT
  • 15–19 Feb 2027Paris£3,600 + VAT
  • 1–5 Mar 2027Geneva£4,200 + VAT
  • 15–19 Mar 2027Frankfurt£2,600 + VAT
  • 5–9 Apr 2027Barcelona£3,080 + VAT
  • 19–23 Apr 2027Abu Dhabi£4,200 + VAT
  • 3–7 May 2027Cairo£2,280 + VAT
  • 17–21 May 2027Frankfurt£2,600 + VAT
  • 7–11 Jun 2027Jeddah£4,200 + VAT
  • 21–25 Jun 2027Barcelona£3,080 + VAT
  • 5–9 Jul 2027Singapore£4,200 + VAT
  • 19–23 Jul 2027Paris£3,600 + VAT
  • 2–6 Aug 2027Muscat£3,080 + VAT
  • 16–20 Aug 2027Frankfurt£2,600 + VAT
  • 6–10 Sep 2027Barcelona£3,080 + VAT
  • 20–24 Sep 2027Casablanca£2,280 + VAT
  • 4–8 Oct 2027Manama£3,080 + VAT
  • 18–22 Oct 2027Frankfurt£2,600 + VAT
  • 1–5 Nov 2027Amman£3,400 + VAT
  • 15–19 Nov 2027Barcelona£3,080 + VAT
  • 6–10 Dec 2027Madrid£3,400 + VAT
  • 20–24 Dec 2027Paris£3,600 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Special requests

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Emergency Response and Crisis Management: Preparing for the Unexpected

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Course overview

Preparedness supports safety, limits damage and helps maintain business continuity when unexpected events occur. Day 1 examines emergency and crisis concepts through natural disasters, technological failures and human-made events, following preparedness, response, recovery and mitigation across the lifecycle. A group discussion considers potential crises in delegates' organisations.

Plans allocate responsibility. Work during Day 2 identifies vulnerabilities and risks, defines team roles and develops an outline for an emergency response plan.

Coordination and communication on Day 3 address timely, clear messages to internal and external stakeholders and the media, with a simulated press conference or stakeholder update. Leadership on Day 4 considers decisions under pressure, response efforts across teams and departments, stress and team morale. Role-play provides practice in leading a response team.

Recovery needs review. Delegates plan the restoration of operations and support for affected stakeholders, conduct post-crisis evaluation and update response plans from lessons, feedback and new risks. Quizzes and exercises reinforce the work, with action plans for continued improvement. A workbook provides templates, checklists and resources; daily breaks include Q&A.

Course objectives

By the end of the course, delegates will be able to:

  1. Explain principles of emergency response and crisis management
  2. Develop and implement emergency response plans
  3. Lead and coordinate teams during a crisis
  4. Apply communication strategies in crisis situations
  5. Develop a recovery plan to restore normal operations

Target competencies

  • Emergency planning: development and implementation of response plans
  • Crisis leadership: teams and decisions under pressure
  • Communication: clear, timely crisis information
  • Risk assessment: potential crises and their impacts
  • Recovery planning: restored operations and lessons learned

Who should attend

This course suits:

  • Crisis management teams and emergency response coordinators
  • Professionals working in business continuity and risk management
  • Supervisors and managers responsible for workplace safety
  • HR staff involved in employee safety and wellbeing
  • People improving organisational emergency preparedness

Training methodology

  • Expert-led lectures address principles, with cases of successful and unsuccessful crisis management.
  • Simulations and role-play practise emergency scenarios; group activities and discussions exchange ideas and experience.
  • Quizzes and exercises reinforce learning, supported by a workbook of templates, checklists and resources and daily breaks with Q&A.

Daily agenda

  1. Day 1

    Emergency types and the crisis lifecycle

    • Crisis management concepts and importance
    • Natural disasters, technological failures and human-made crises
    • Preparedness, response, recovery and mitigation
    • Group discussion of potential organisational crises
  2. Day 2

    Response plans, risks and team responsibilities

    • Components of an emergency response plan
    • Identifying vulnerabilities and risks
    • Roles and responsibilities in the crisis team
    • Drafting an emergency response plan outline
  3. Day 3

    Stakeholder messages and media coordination

    • Principles for effective crisis communication
    • Communicating with external and internal stakeholders
    • Media relationships during crises
    • Simulation of a press conference or stakeholder update
  4. Day 4

    Team leadership and decisions under pressure

    • Decision strategies for leadership under pressure
    • Coordinating departmental and team responses
    • Stress management and team morale
    • Role-play of a crisis and leadership of a response team
  5. Day 5

    Restoring operations and improving preparedness

    • Recovery plans for operations and affected stakeholders
    • Post-crisis evaluation and lessons learned
    • Updating plans using feedback and new risks
    • Review of learning and continued-improvement action plans
    • Daily breaks and Q&A
    • Workbook templates, checklists and resources

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

Register

Emergency Response and Crisis Management: Preparing for the Unexpected

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

booking terms and conditions

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Emergency Response and Crisis Management: Preparing for the Unexpected