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PD-006

Creative Problem Solving and Decision Making

Intensive 5-day course · English, Arabic & European languages

Managers, supervisors and business professionals practise rational and creative approaches to problems and decisions over 5 days. Delegates define problems, distinguish causes from symptoms and use analytical tools to develop responses. Team decisions, lateral thinking and creativity accompany Kepner & Tregoe's approach, with role-play, videos and feedback supporting the application of methods.

Classroom

Public courses in our cities

  • 26–30 Oct 2026Dubai£4,200 + VAT
  • 9–13 Nov 2026Rome£3,400 + VAT
  • 23–27 Nov 2026Riyadh£4,200 + VAT
  • 14–18 Dec 2026Munich£3,400 + VAT
  • 28 Dec – 1 Jan 2026Doha£4,200 + VAT
  • 4–8 Jan 2027Istanbul£2,280 + VAT
Show 23 more dates
  • 18–22 Jan 2027Doha£4,200 + VAT
  • 1–5 Feb 2027Vienna£3,400 + VAT
  • 15–19 Feb 2027Geneva£4,200 + VAT
  • 8–12 Mar 2027Barcelona£3,080 + VAT
  • 22–26 Mar 2027Abu Dhabi£4,200 + VAT
  • 12–16 Apr 2027Rome£3,400 + VAT
  • 26–30 Apr 2027Cairo£2,280 + VAT
  • 10–14 May 2027Munich£3,400 + VAT
  • 24–28 May 2027Jeddah£4,200 + VAT
  • 7–11 Jun 2027Istanbul£2,280 + VAT
  • 21–25 Jun 2027Singapore£4,200 + VAT
  • 5–9 Jul 2027Vienna£3,400 + VAT
  • 19–23 Jul 2027Muscat£3,080 + VAT
  • 9–13 Aug 2027Barcelona£3,080 + VAT
  • 23–27 Aug 2027Casablanca£2,280 + VAT
  • 13–17 Sep 2027Rome£3,400 + VAT
  • 27 Sep – 1 Oct 2027Manama£3,080 + VAT
  • 11–15 Oct 2027Munich£3,400 + VAT
  • 25–29 Oct 2027Amman£3,400 + VAT
  • 1–5 Nov 2027Istanbul£2,280 + VAT
  • 15–19 Nov 2027Madrid£3,400 + VAT
  • 6–10 Dec 2027Vienna£3,400 + VAT
  • 20–24 Dec 2027Berlin£3,400 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

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Creative Problem Solving and Decision Making

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Course overview

Some problems need deliberate analysis. Priorities, failed processes and unusual situations can require a rational examination before a decision is made, particularly when its consequences affect work, personal life or other people. The course examines thinking mechanisms and the methods used to handle simple situations as well as more complex problems, combining critical thinking with creative approaches.

Problem definition comes before solution selection. Delegates work through a six-step method and Kepner & Tregoe's approach, then use root cause analysis, corrective action, the five-why process, cause-and-effect diagrams and Pareto analysis. Decision worksheets and the How-How method accompany team decision-making. Creative work examines lateral thinking, mental blocks, brainstorming and the six thinking hats, with prepared and improvised role-play and individual and group feedback during the course.

Course objectives

By the end of the course, delegates will be able to:

  1. Develop decision-making, critical thinking and creative problem-solving skills
  2. Apply rational methods to problems and decisions
  3. Use conventional and creative techniques to identify causes and generate solutions
  4. Practise tools that support decision-making
  5. Use creativity and lateral thinking in business

Target competencies

  • Attention to detail
  • Decision-making
  • Creative thinking
  • Practical and proactive thinking
  • Situation analysis
  • Problem solving and anticipation of potential problems

Who should attend

This course suits:

  • Managers
  • Supervisors
  • Administrators developing problem-solving and decision-making skills
  • Business professionals using experience and intuition to develop critical thinking and decisions

Training methodology

  • The consultant and delegates deliver brief presentations as part of interactive work.
  • Rehearsed and improvised role-play provides practice.
  • Video clips are followed by detailed debriefs, with individual and group feedback included.

Daily agenda

  1. Day 1

    Connecting problems with decisions

    • Definitions of problems, problem solving and decision-making
    • Connections between creative problem solving and decisions
    • Taking a helicopter view
    • Using a six-step problem-solving method
    • Solving problems in teams
    • Distinguishing causes from symptoms
  2. Day 2

    Rational analysis with Kepner & Tregoe

    • Establishing a problem definition
    • Preparing the problem statement
    • Methods for recognising problems
    • Clarifying six critical questions
    • Principles of the rational approach
    • Applying Kepner & Tregoe's problem-solving approach
  3. Day 3

    Additional tools for analysing problems

    • Analysing root causes
    • Choosing corrective actions
    • Using the five-why process
    • Preparing cause-and-effect diagrams
    • Applying Pareto analysis
  4. Day 4

    Additional tools for making decisions

    • Methods for effective decision-making
    • Using the How-How method
    • Working with a decision analysis worksheet
    • Methods for decisions made by teams
  5. Day 5

    Creative methods in business problems

    • Applying creativity as a business tool
    • Using lateral thinking
    • Recognising mental blocks and addressing barriers to creativity
    • Using brainstorming
    • Applying the six thinking hats

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

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Creative Problem Solving and Decision Making

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

booking terms and conditions

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Creative Problem Solving and Decision Making