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SP-017

Facility Planning and Management

Intensive 5-day course · English, Arabic & European languages

Facility management staff examine planning, service delivery and the management of workplaces in a five-day programme with eight modules. Delegates connect people, space, processes and technology, including hard and soft services. Strategy, outsourcing and performance measurement are studied alongside project management, maintenance and sustainability, with exercises and problem-solving activities supporting practical work.

Classroom

Public courses in our cities

  • 19–23 Oct 2026Frankfurt£2,600 + VAT
  • 26–30 Oct 2026Jeddah£4,200 + VAT
  • 2–6 Nov 2026Rome£3,400 + VAT
  • 9–13 Nov 2026Vienna£3,400 + VAT
  • 16–20 Nov 2026Muscat£3,080 + VAT
  • 14–18 Dec 2026Barcelona£3,080 + VAT
Show 38 more dates
  • 21–25 Dec 2026Kuala Lumpur£1,800 + VAT
  • 28 Dec – 1 Jan 2026Manama£3,080 + VAT
  • 4–8 Jan 2027Amsterdam£3,400 + VAT
  • 18–22 Jan 2027Frankfurt£2,600 + VAT
  • 18–22 Jan 2027Singapore£4,200 + VAT
  • 1–5 Feb 2027London£3,360 + VAT
  • 15–19 Feb 2027Barcelona£3,080 + VAT
  • 15–19 Feb 2027Muscat£3,080 + VAT
  • 8–12 Mar 2027Istanbul£2,280 + VAT
  • 15–19 Mar 2027Frankfurt£2,600 + VAT
  • 22–26 Mar 2027Casablanca£2,280 + VAT
  • 5–9 Apr 2027Rome£3,400 + VAT
  • 12–16 Apr 2027Vienna£3,400 + VAT
  • 19–23 Apr 2027Manama£3,080 + VAT
  • 10–14 May 2027Barcelona£3,080 + VAT
  • 17–21 May 2027Kuala Lumpur£1,800 + VAT
  • 24–28 May 2027Amman£3,400 + VAT
  • 7–11 Jun 2027Amsterdam£3,400 + VAT
  • 21–25 Jun 2027Frankfurt£2,600 + VAT
  • 21–25 Jun 2027Madrid£3,400 + VAT
  • 5–9 Jul 2027London£3,360 + VAT
  • 19–23 Jul 2027Barcelona£3,080 + VAT
  • 19–23 Jul 2027Berlin£3,400 + VAT
  • 9–13 Aug 2027Istanbul£2,280 + VAT
  • 16–20 Aug 2027Frankfurt£2,600 + VAT
  • 23–27 Aug 2027Milan£3,400 + VAT
  • 6–10 Sep 2027Rome£3,400 + VAT
  • 13–17 Sep 2027Vienna£3,400 + VAT
  • 20–24 Sep 2027Malaga£3,080 + VAT
  • 11–15 Oct 2027Barcelona£3,080 + VAT
  • 18–22 Oct 2027Kuala Lumpur£1,800 + VAT
  • 25–29 Oct 2027Sarajevo£3,400 + VAT
  • 1–5 Nov 2027Amsterdam£3,400 + VAT
  • 15–19 Nov 2027Frankfurt£2,600 + VAT
  • 15–19 Nov 2027Dubai£4,200 + VAT
  • 6–10 Dec 2027London£3,360 + VAT
  • 20–24 Dec 2027Barcelona£3,080 + VAT
  • 20–24 Dec 2027Riyadh£4,200 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Special requests

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Facility Planning and Management

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Course overview

Facility management (FM) brings several disciplines together to support functionality, comfort, safety and efficiency in the built environment. It integrates people, place, process and technology and includes both hard and soft services. Third-party providers often deliver parts of the work, so their selection, contracts and performance need careful management.

Planning precedes delivery. Delegates examine space use, stakeholder needs and risks before considering the business drivers of FM strategy and its formulation, analysis, development and implementation. Workplace management covers people and productivity as well as health, safety, security and 5S. Outsourcing sessions follow the decision, procurement process, contract development and service specification.

Service continuity and end-user requirements inform the work on managing providers and performance, including service level agreements, key performance indicators and responses to poor delivery. Project and maintenance management are examined together with continuous improvement in FM. Sustainability work considers environmental issues, corporate social responsibility and innovation. Brief presentations, exercises, videos and problem-solving activities explore these considerations and how the FM function can provide value.

Course objectives

By the end of the course, delegates will be able to:

  1. Define facility management foundations and explain FM strategies
  2. Outline the main considerations in facility planning
  3. Explain service delivery and performance management
  4. Apply sound practice in managing the FM function
  5. Explain the roles of project and maintenance management in FM
  6. Explain sustainability considerations in facility management
  7. Outsource selected FM operations to third-party organisations

Target competencies

  • FM management
  • Stakeholder management
  • Outsourcing
  • FM procurement
  • Performance management

Who should attend

This course suits:

  • Personnel interested in learning about facility management and the factors that affect it

Training methodology

  • The facilitator and delegates give brief presentations in interactive sessions.
  • Individual and group exercises provide hands-on work.
  • Videos and problem-solving activities support the topics under discussion.

Course modules

  1. Module 1

    Facility management foundations

    • Main concepts of facility management
    • Core FM competencies
    • Roles and responsibilities in FM
  2. Module 2

    Planning facilities and their use

    • Principal facility planning issues
    • Making use of available space
    • Managing facility stakeholders
    • Risks in facility planning
  3. Module 3

    Developing an FM strategy

    • Business context and the drivers of FM
    • Formulating, analysing, developing and implementing strategy
    • Using an FM strategy checklist
  4. Module 4

    Managing people and the workplace

    • Managing people
    • Workplace productivity
    • Health, safety and security
    • Using 5S
  5. Module 5

    Contracting out facility management services

    • Deciding whether to outsource
    • The relationship between FM and procurement
    • Stages of outsourcing
    • Developing the service contract
    • Specifying the required service
  6. Module 6

    Delivering services and assessing performance

    • Maintaining continuity of service
    • End-user requirements
    • Managing service providers
    • Managing service performance
    • Service level agreements (SLAs) and key performance indicators (KPIs)
    • Responding to poor performance
  7. Module 7

    Projects and maintenance within FM

    • Project management phases and skills
    • Main requirements of maintenance management
    • Continuous improvement in facility management
  8. Module 8

    Sustainability in facility management

    • The sustainability agenda for FM
    • Environmental considerations
    • Corporate social responsibility (CSR)
    • Innovation in facility management

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

Register

Facility Planning and Management

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

booking terms and conditions

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Facility Planning and Management