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SP-018

IIBA Endorsed Certificate in Key Performance Indicators (KPIs)

Intensive 5-day course · English, Arabic & European languages

Managers and senior professionals responsible for strategy and performance examine the selection, calculation and use of key performance indicators over five days. Financial and market outcomes are considered alongside quality, process and sustainability measures. Team workshops use tailored cases to develop KPIs, set targets and plan an implementation project.

Classroom

Public courses in our cities

  • 26–30 Oct 2026Riyadh£4,200 + VAT
  • 9–13 Nov 2026Rome£3,400 + VAT
  • 23–27 Nov 2026Doha£4,200 + VAT
  • 14–18 Dec 2026Munich£3,400 + VAT
  • 28 Dec – 1 Jan 2026Abu Dhabi£4,200 + VAT
  • 4–8 Jan 2027Barcelona£3,080 + VAT
Show 23 more dates
  • 18–22 Jan 2027Cairo£2,280 + VAT
  • 1–5 Feb 2027London£3,360 + VAT
  • 15–19 Feb 2027Jeddah£4,200 + VAT
  • 8–12 Mar 2027Munich£3,400 + VAT
  • 22–26 Mar 2027Singapore£4,200 + VAT
  • 12–16 Apr 2027Rome£3,400 + VAT
  • 26–30 Apr 2027Muscat£3,080 + VAT
  • 10–14 May 2027Munich£3,400 + VAT
  • 24–28 May 2027Casablanca£2,280 + VAT
  • 7–11 Jun 2027Barcelona£3,080 + VAT
  • 21–25 Jun 2027Manama£3,080 + VAT
  • 5–9 Jul 2027London£3,360 + VAT
  • 19–23 Jul 2027Amman£3,400 + VAT
  • 9–13 Aug 2027Munich£3,400 + VAT
  • 23–27 Aug 2027Madrid£3,400 + VAT
  • 13–17 Sep 2027Rome£3,400 + VAT
  • 27 Sep – 1 Oct 2027Berlin£3,400 + VAT
  • 11–15 Oct 2027Munich£3,400 + VAT
  • 25–29 Oct 2027Milan£3,400 + VAT
  • 1–5 Nov 2027Barcelona£3,080 + VAT
  • 15–19 Nov 2027Malaga£3,080 + VAT
  • 6–10 Dec 2027London£3,360 + VAT
  • 20–24 Dec 2027Sarajevo£3,400 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Special requests

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IIBA Endorsed Certificate in Key Performance Indicators (KPIs)

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Course overview

Key performance indicators inform decisions by making selected areas of organisational performance visible. Choosing suitable measures requires attention to the needs of stakeholders and the decisions they must make. Delegates examine how strategic and operational KPIs support proactive monitoring, alignment and balance, including the use of leading and lagging indicators and the LOGIC model.

Calculation is part of the work. Practical exploration from different business perspectives expands delegates' KPI dictionary and their ability to formulate and calculate indicators. Financial, customer and market measures address outcomes, while quality, processes and sustainability are considered as business enablers. Work on quality includes eight dimensions and index design; sustainability measures cover environmental and social impacts.

Data collection, evidence criteria and analysis inform target setting and benchmarking. KPI cards, dashboards, cascading and ownership are examined before delegates plan implementation. The project work considers senior management support, the KPI team and a results-oriented culture, together with internal communication, employee use and refinement of indicators. Tailored case studies in team workshops provide practice in analysing KPIs and developing measures relevant to organisational priorities.

Course objectives

By the end of the course, delegates will be able to:

  1. Evaluate how suitable KPIs measure company performance in key result areas
  2. Calculate and analyse financial and client KPIs to manage organisational outcomes
  3. Design KPI sets for quality, processes and sustainability as business enablers
  4. Analyse sound approaches to KPI data collection and target setting
  5. Establish a plan for implementing a company KPI project

Target competencies

  • Strategy development
  • Performance management
  • Performance measurement
  • Change management
  • Proactive working
  • Results orientation

Who should attend

This course suits:

  • Managers and senior professionals influencing, formulating or supporting long-term departmental or organisational strategy
  • Staff responsible for connecting, measuring and improving organisational performance
  • Strategy and performance management professionals
  • Balanced Scorecard managers
  • Business unit and department managers
  • Business analysts

Training methodology

  • Team-based workshops provide practical analysis of workplace KPIs.
  • Tailored case studies prompt discussion and thinking about KPI development.

Daily agenda

  1. Day 1

    Performance measurement and KPI principles

    • Benefits of measuring performance
    • Types of key performance indicator
    • Features of useful KPIs
    • Organisational alignment through strategic and operational KPIs
    • Leading and lagging KPIs for proactive decisions
    • Applying the LOGIC model
    • Defining KPIs that meet key stakeholders' needs
    • Proactivity as a principle of organisational longevity
    • Alignment as a principle of organisational longevity
    • Balance as a principle of organisational longevity
  2. Day 2

    Financial and market measures of outcomes

    • Seven steps for choosing the most important KPIs
    • Public and private sector approaches to outcomes
    • Defining financial indicators
    • Analysing financial KPIs
    • Indicators relating to customers
    • Indicators for markets
    • Analysing customer and market KPIs
  3. Day 3

    Measuring business enablers

    • Defining quality
    • The eight dimensions of quality
    • Indicators of quality
    • Designing indexes
    • Defining process and operational efficiency measures
    • Sustainability's role as a business enabler
    • Environmental performance indicators
    • Social impact indicators
  4. Day 4

    KPI measurement and target setting

    • Collecting and analysing KPI measurement data
    • Evidence collection and its criteria
    • Benchmarking and setting motivating targets
    • Elements of KPI cards
    • Assembling KPIs in dashboards
    • Ways of cascading KPIs
    • Assigning ownership of indicators
  5. Day 5

    Implementing a KPI project

    • Securing support from the senior team
    • Establishing the KPI team
    • Encouraging a results-oriented culture
    • Choosing an appropriate KPI development strategy
    • Communicating the KPI system internally
    • Helping employees use KPIs
    • Refining the indicators

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

Register

IIBA Endorsed Certificate in Key Performance Indicators (KPIs)

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

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IIBA Endorsed Certificate in Key Performance Indicators (KPIs)