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PD-009

ILM Recognized Managerial Decision Making and Problem Solving

Intensive 5-day course · English, Arabic & European languages

Team leaders, department managers and supervisors practise structured and creative problem solving in a 5 day course with 6 modules. Delegates analyse causes, assess decision options and generate ideas, then consider leadership and stakeholder support. Practical work uses managerial situations and group debate to connect methods with the decisions and implementation responsibilities of teams.

Classroom

Public courses in our cities

  • 26–30 Oct 2026Abu Dhabi£4,200 + VAT
  • 9–13 Nov 2026Frankfurt£2,600 + VAT
  • 23–27 Nov 2026Jeddah£4,200 + VAT
  • 14–18 Dec 2026Barcelona£3,080 + VAT
  • 28 Dec – 1 Jan 2026Muscat£3,080 + VAT
  • 4–8 Jan 2027Vienna£3,400 + VAT
Show 23 more dates
  • 18–22 Jan 2027Singapore£4,200 + VAT
  • 1–5 Feb 2027Barcelona£3,080 + VAT
  • 15–19 Feb 2027Muscat£3,080 + VAT
  • 8–12 Mar 2027Paris£3,600 + VAT
  • 22–26 Mar 2027Casablanca£2,280 + VAT
  • 12–16 Apr 2027Frankfurt£2,600 + VAT
  • 26–30 Apr 2027Manama£3,080 + VAT
  • 10–14 May 2027Barcelona£3,080 + VAT
  • 24–28 May 2027Amman£3,400 + VAT
  • 7–11 Jun 2027Vienna£3,400 + VAT
  • 21–25 Jun 2027Madrid£3,400 + VAT
  • 5–9 Jul 2027Barcelona£3,080 + VAT
  • 19–23 Jul 2027Berlin£3,400 + VAT
  • 9–13 Aug 2027Paris£3,600 + VAT
  • 23–27 Aug 2027Milan£3,400 + VAT
  • 13–17 Sep 2027Frankfurt£2,600 + VAT
  • 27 Sep – 1 Oct 2027Malaga£3,080 + VAT
  • 11–15 Oct 2027Barcelona£3,080 + VAT
  • 25–29 Oct 2027Sarajevo£3,400 + VAT
  • 1–5 Nov 2027Vienna£3,400 + VAT
  • 15–19 Nov 2027Dubai£4,200 + VAT
  • 6–10 Dec 2027Barcelona£3,080 + VAT
  • 20–24 Dec 2027Riyadh£4,200 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

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ILM Recognized Managerial Decision Making and Problem Solving

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Course overview

Complex problems affect management work. Delegates examine consequences for operations and profitability, develop problem-solving mindsets and methods for recognising, classifying and analysing different problems, including how to separate symptoms from causes. Structured analysis follows. A model and six-step approach lead into root cause analysis and corrective action, with the aim of developing lasting responses.

Decision disciplines include critical thinking and the assessment of uncertainty, with attention to subjective and objective approaches. Creative methods address situations requiring idea generation, including brainstorming, opposite thinking, what-if questions and mind maps. Delegates also examine leadership of creative teams, people-related problems and the effects of groupthink. Influencing and stakeholder persuasion connect the proposed solution with support and implementation. Exercises use delegates' work situations, with groups challenging other groups' conclusions and defending their own.

Course objectives

By the end of the course, delegates will be able to:

  1. Explain a structured model for addressing problems and decisions systematically
  2. Use tools and techniques to analyse and solve problems
  3. Conduct detailed root cause analysis
  4. Apply several disciplines in decision-making
  5. Identify creative idea-generation tools for workplace use
  6. Apply influence techniques to support decisions and implementation

Target competencies

  • Problem solving
  • Decision-making
  • Creativity
  • Situation analysis
  • Influence
  • Leadership

Who should attend

This course suits:

  • Team leaders involved in solving team problems and making or implementing decisions
  • Department managers with problem-solving and decision responsibilities
  • Supervisors leading or participating in problem solving and decisions

Training methodology

  • Models, practical exercises, case studies, presentations and group discussions provide interactive application.
  • Groups challenge the findings of other groups and defend their own results.
  • Delegates' work situations support practice with techniques intended for workplace use.

Course modules

  1. Module 1

    A structured approach to problems

    • Definitions, principles and an introduction to problem solving
    • Direct links between problems and decisions
    • Types of problem-solving approach
    • Mindsets and attitudes used in problem solving
    • Developing questioning habits with team members
    • Establishing ownership of problems
    • Breaking complex problems into smaller parts progressively
    • Using the 6 step problem-solving method
    • Classifying problems and setting priorities
  2. Module 2

    Recognition and analysis

    • Methods for recognising problems
    • Assessing the scale of problems
    • Separating causes from symptoms
    • Collecting and analysing data
    • Applying Pareto analysis
    • Applying SWOT analysis
  3. Module 3

    Finding underlying causes

    • Deciding when extensive root cause analysis is needed
    • Interrelationships in root cause analysis
    • Steps in the root cause analysis process
    • Main process points in cause-and-effect analysis
    • The 3 types of corrective action
  4. Module 4

    Disciplines and tools for decisions

    • Methods for everyday decisions
    • Principles guiding decision-making
    • Components of effective decisions
    • Critical thinking in support of decisions
    • Selecting decision-making tools
    • Subjective and objective decision methods
    • Handling uncertainty in decisions
  5. Module 5

    Generating ideas creatively

    • Distinguishing intelligence and creativity
    • Creativity's contribution to problem solving
    • Mental barriers to creativity
    • Different brainstorming techniques
    • Opposite thinking and what-if approaches
    • Using mind maps
  6. Module 6

    Leading people through problem solving

    • Leading the problem-solving work
    • Addressing problems involving people
    • Reducing groupthink within teams
    • Team participation, agreement and implementation of solutions
    • Behaviours that support or obstruct problem solving
    • Persuading stakeholders to support solutions

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

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ILM Recognized Managerial Decision Making and Problem Solving

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

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ILM Recognized Managerial Decision Making and Problem Solving