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CW-005

Interpersonal Communication: Building Stronger Relationships Through Dialogue

Intensive 5-day course · English, Arabic & European languages

Professionals, team leaders and people improving personal relationships practise dialogue and conflict resolution over 5 days. Delegates examine listening, assertive speech and nonverbal signals before addressing disagreements and trust. Role-play, self-assessment and paired activities support empathy and emotional intelligence, with methods for applying communication skills at work, at home and in social interactions.

Classroom

Public courses in our cities

  • 26–30 Oct 2026Riyadh£4,200 + VAT
  • 9–13 Nov 2026London£3,360 + VAT
  • 23–27 Nov 2026Doha£4,200 + VAT
  • 14–18 Dec 2026Munich£3,400 + VAT
  • 28 Dec – 1 Jan 2026Abu Dhabi£4,200 + VAT
  • 4–8 Jan 2027Rome£3,400 + VAT
Show 23 more dates
  • 18–22 Jan 2027Doha£4,200 + VAT
  • 1–5 Feb 2027Kuala Lumpur£1,800 + VAT
  • 15–19 Feb 2027Geneva£4,200 + VAT
  • 8–12 Mar 2027Barcelona£3,080 + VAT
  • 22–26 Mar 2027Abu Dhabi£4,200 + VAT
  • 12–16 Apr 2027London£3,360 + VAT
  • 26–30 Apr 2027Cairo£2,280 + VAT
  • 10–14 May 2027Munich£3,400 + VAT
  • 24–28 May 2027Jeddah£4,200 + VAT
  • 7–11 Jun 2027Rome£3,400 + VAT
  • 21–25 Jun 2027Singapore£4,200 + VAT
  • 5–9 Jul 2027Kuala Lumpur£1,800 + VAT
  • 19–23 Jul 2027Muscat£3,080 + VAT
  • 9–13 Aug 2027Barcelona£3,080 + VAT
  • 23–27 Aug 2027Casablanca£2,280 + VAT
  • 13–17 Sep 2027London£3,360 + VAT
  • 27 Sep – 1 Oct 2027Manama£3,080 + VAT
  • 11–15 Oct 2027Munich£3,400 + VAT
  • 25–29 Oct 2027Amman£3,400 + VAT
  • 1–5 Nov 2027Rome£3,400 + VAT
  • 15–19 Nov 2027Madrid£3,400 + VAT
  • 6–10 Dec 2027Kuala Lumpur£1,800 + VAT
  • 20–24 Dec 2027Berlin£3,400 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Special requests

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Interpersonal Communication: Building Stronger Relationships Through Dialogue

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Course overview

Dialogue shapes relationships in work, home and social settings. Clear expression and attentive listening can support trust and collaboration; misunderstandings also need constructive resolution. Day 1 examines the sender, message, receiver and feedback within communication, identifies barriers and uses self-assessment to review personal strengths and areas for improvement. Listening follows on Day 2, with paraphrasing, summaries and questions used alongside understanding another person's perspective and emotions.

Speech and body language need consistency. During Days 3 and 4, delegates practise clear, assertive speech, matching tone, pace and word choice with body language, eye contact and gestures, then examine conflict sources, collaboration and compromise. Role-play addresses tense situations and ways of finding common ground. The closing work considers building and maintaining trust through dialogue, managing emotions and supporting positive interactions. Exercises, collaborative discussion and action planning support continued practice; a workbook provides templates, checklists and resources, and daily breaks allow Q&A.

Course objectives

By the end of the course, delegates will be able to:

  1. Explain principles for effective interpersonal communication
  2. Use active listening to understand others
  3. Express ideas clearly and assertively
  4. Apply methods for managing and resolving conflicts
  5. Develop empathy and emotional intelligence to strengthen relationships

Target competencies

  • Active listening: understanding and responding to others
  • Verbal communication: clear, confident speech
  • Nonverbal communication: body language, tone and gestures in dialogue
  • Conflict resolution: constructive handling of disagreements
  • Emotional intelligence: empathy and management of emotions

Who should attend

This course suits:

  • Professionals improving communication and collaboration at work
  • Managers and team leaders developing stronger teams
  • People improving personal relationships
  • Customer service representatives and staff in client-facing roles
  • People improving communication in everyday interactions

Training methodology

  • Expert-led lectures introduce principles and techniques; role-play practises communication through simulated situations.
  • Group discussions and collaborative activities exchange experiences and insights.
  • Self-assessment tools identify communication strengths and improvement areas, with exercises to apply strategies.
  • A workbook contains templates, checklists and resources; each day includes breaks and Q&A.

Daily agenda

  1. Day 1

    Communication processes and personal assessment

    • Interpersonal communication principles and importance
    • Sender, message, receiver and feedback
    • Communication barriers and ways of addressing them
    • Self-assessment of strengths and weaknesses
  2. Day 2

    Listening and understanding others

    • Active listening's contribution to relationships
    • Listening through paraphrasing, summaries and questions
    • Empathy for others' perspectives and emotions
    • Role-play of active listening and empathetic responses
  3. Day 3

    Speech, body language and consistency

    • Clear, assertive speech using tone, pace and word choice
    • Body language, eye contact and gestures
    • Aligning verbal and nonverbal cues
    • Paired practice of verbal and nonverbal communication
  4. Day 4

    Conflict sources and constructive resolution

    • Sources of conflict in communication
    • Collaboration and compromise for resolving conflict
    • De-escalation and finding common ground
    • Role-play of conflict resolution situations
  5. Day 5

    Trust, emotions and relationship development

    • Trust in interpersonal communication
    • Building and maintaining trust through dialogue
    • Emotional intelligence for managing feelings and positive interactions
    • Review of learning and continued-improvement action plans
    • Daily breaks and Q&A time
    • Workbook templates, checklists and learning resources

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

Register

Interpersonal Communication: Building Stronger Relationships Through Dialogue

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

booking terms and conditions

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Interpersonal Communication: Building Stronger Relationships Through Dialogue