Corporate training in the Gulf, London, Europe & Asia since 2015
+44 7462 102778[email protected]WhatsAppالعربية
Enquire now
CoursesSubjectsVenuesIn-House TrainingWhy ARUKContactالعربيةEnquire now
SP-022

Master Operations Crew Resource Management (OCRM)

Intensive 5-day course · English, Arabic & European languages

Human factors shape safety in aviation, maritime operations, oil and gas, energy and healthcare. Crews, supervisors and safety professionals examine Operations Crew Resource Management (OCRM) over five days. Delegates practise communication, leadership and decision-making under pressure through simulations, case studies and team exercises, including error reporting and recovery.

Classroom

Public courses in our cities

  • 26–30 Oct 2026London£3,360 + VAT
  • 26–30 Oct 2026Muscat£3,080 + VAT
  • 26–30 Oct 2026Abu Dhabi£4,200 + VAT
  • 9–13 Nov 2026Vienna£3,400 + VAT
  • 23–27 Nov 2026Manama£3,080 + VAT
  • 23–27 Nov 2026Jeddah£4,200 + VAT
Show 27 more dates
  • 14–18 Dec 2026Barcelona£3,080 + VAT
  • 28 Dec – 1 Jan 2026Dubai£4,200 + VAT
  • 28 Dec – 1 Jan 2026Muscat£3,080 + VAT
  • 4–8 Jan 2027Istanbul£2,280 + VAT
  • 18–22 Jan 2027Malaga£3,080 + VAT
  • 1–5 Feb 2027Rome£3,400 + VAT
  • 15–19 Feb 2027Sarajevo£3,400 + VAT
  • 8–12 Mar 2027Dubai£4,200 + VAT
  • 22–26 Mar 2027London£3,360 + VAT
  • 12–16 Apr 2027Vienna£3,400 + VAT
  • 26–30 Apr 2027Riyadh£4,200 + VAT
  • 10–14 May 2027Barcelona£3,080 + VAT
  • 24–28 May 2027Doha£4,200 + VAT
  • 7–11 Jun 2027Istanbul£2,280 + VAT
  • 21–25 Jun 2027Geneva£4,200 + VAT
  • 5–9 Jul 2027Rome£3,400 + VAT
  • 19–23 Jul 2027Abu Dhabi£4,200 + VAT
  • 9–13 Aug 2027Cairo£2,280 + VAT
  • 23–27 Aug 2027London£3,360 + VAT
  • 13–17 Sep 2027Vienna£3,400 + VAT
  • 27 Sep – 1 Oct 2027Jeddah£4,200 + VAT
  • 11–15 Oct 2027Barcelona£3,080 + VAT
  • 25–29 Oct 2027Singapore£4,200 + VAT
  • 1–5 Nov 2027Istanbul£2,280 + VAT
  • 15–19 Nov 2027Muscat£3,080 + VAT
  • 6–10 Dec 2027Rome£3,400 + VAT
  • 20–24 Dec 2027Casablanca£2,280 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Special requests

Tailor this course

Pick what you want changed and we’ll come back with a proposal and price.

Special request

Master Operations Crew Resource Management (OCRM)

What would you like to change? (pick any)
or

Course overview

Safe operations depend on how people communicate, coordinate and lead as well as on technical expertise and equipment. Operations Crew Resource Management addresses these human factors in complex environments, including energy control rooms and maritime navigation. Delegates examine individual and team performance, error prevention and operational resilience through the foundations and development of CRM across industries.

Pressure changes decisions. Work on situational awareness explores how to detect, maintain and recover it, and how stress, workload and fatigue affect judgement. Communication sessions consider hierarchy and culture, closed-loop exchanges, assertiveness and conflict resolution. Team leadership is examined in relation to coordination, resilience and the development of teams able to recognise and manage errors.

Threat and Error Management (TEM) informs work on predicting risks, reporting mistakes and responding before problems escalate. Industry cases, guided discussions and realistic simulations provide opportunities to practise leadership, decisions and error management. The programme also includes group workshops, role-play, scenario exercises and learning materials for workplace use. Integration work examines daily operations, emergency and abnormal situations, and the inclusion of CRM in Standard Operating Procedures (SOPs), followed by review, presentations and assessment.

Course objectives

By the end of the course, delegates will be able to:

  1. Explain Crew Resource Management principles, their development and relevance across industries
  2. Identify human factors contributing to operational errors, accidents and breakdowns
  3. Apply communication and leadership approaches to improve crew interaction and coordination
  4. Strengthen situational awareness and decisions in complex, high-risk operations
  5. Recognise, report and manage human errors before they escalate
  6. Develop resilience and adaptability when managing operational stress, workload and fatigue
  7. Apply OCRM principles in simulations, role-play and team exercises

Who should attend

This course suits:

  • Operations supervisors and team leaders responsible for crew performance
  • Crew members in aviation, maritime, oil and gas, healthcare and energy
  • Safety and risk management professionals reducing human error
  • Control room operators and emergency response teams in critical roles
  • Technical engineers and specialists in complex, high-reliability operations
  • Professionals developing operations and safety management expertise

Training methodology

  • Instructor-led lectures, practical industry cases and guided discussions connect theory with critical operational settings.
  • Hands-on simulations, group workshops and scenario exercises practise decisions, leadership and error management under realistic conditions.
  • Learning materials support the application of skills and techniques in the workplace.

Daily agenda

  1. Day 1

    CRM foundations and human factors

    • CRM's development from aviation to other industries
    • Major accidents and lessons about CRM's role in protecting lives
    • Human limitations, strengths and psychological factors
    • Connections between culture, leadership and safety performance
    • A CRM approach based on cooperation, respect and accountability
  2. Day 2

    Communication and team relationships

    • Communication's role in preventing operational errors
    • Communication barriers arising from hierarchy, culture, stress and fatigue
    • Closed-loop communication and assertiveness without conflict
    • Coordinating team roles and responsibilities under pressure
    • Resolving conflict in operational settings
    • Case workshop on communication breakdowns and their consequences
  3. Day 3

    Awareness and decisions in pressured conditions

    • The meaning of situational awareness in operations
    • Detecting, maintaining and recovering situational awareness
    • Effects of stress, workload and fatigue on decisions
    • Structured decision models for crises
    • Bias, intuition and judgement amid uncertainty
    • Simulation of decisions in a rapidly changing environment
  4. Day 4

    Human error, threats and operational risk

    • Human error in the form of slips, lapses and violations
    • Predicting and controlling risks through Threat and Error Management (TEM)
    • Proactive error reporting systems and safety culture
    • Detecting, mitigating and recovering from errors
    • Leadership responsibilities in operational risk management
    • Group analysis of actual incident reports
  5. Day 5

    Integrating OCRM into operational practice

    • Applying OCRM in daily operations
    • Simulations of emergency drills, abnormal conditions and teamwork under stress
    • Incorporating CRM into Standard Operating Procedures (SOPs)
    • Developing resilient and adaptable operational teams
    • Final review and group presentations
    • Assessment of Operations Crew Resource Management (OCRM)

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

Register

Master Operations Crew Resource Management (OCRM)

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

booking terms and conditions

Get a quotation

Master Operations Crew Resource Management (OCRM)