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GRC-008

Operational Excellence in Crisis Management and Contingency Planning

Intensive 5-day course · English, Arabic & European languages

Directors, risk managers and incident commanders learn to prepare for and respond to emergencies on this five-day course. The programme provides a standard methodology for organising, drafting and implementing crisis management plans. Delegates explore the MITIGATE-PLAN-RESPOND-RECOVER framework. They will learn how to run effective damage control across different types of crises.

Classroom

Public courses in our cities

  • 19–23 Oct 2026Muscat£3,080 + VAT
  • 2–6 Nov 2026Manama£3,080 + VAT
  • 16–20 Nov 2026Barcelona£3,080 + VAT
  • 7–11 Dec 2026Paris£3,600 + VAT
  • 21–25 Dec 2026Dubai£4,200 + VAT
  • 11–15 Jan 2027London£3,360 + VAT
Show 23 more dates
  • 25–29 Jan 2027Milan£3,400 + VAT
  • 8–12 Feb 2027Istanbul£2,280 + VAT
  • 22–26 Feb 2027Malaga£3,080 + VAT
  • 1–5 Mar 2027Vienna£3,400 + VAT
  • 15–19 Mar 2027Sarajevo£3,400 + VAT
  • 5–9 Apr 2027Dubai£4,200 + VAT
  • 19–23 Apr 2027Barcelona£3,080 + VAT
  • 3–7 May 2027Paris£3,600 + VAT
  • 17–21 May 2027Riyadh£4,200 + VAT
  • 14–18 Jun 2027London£3,360 + VAT
  • 28 Jun – 2 Jul 2027Doha£4,200 + VAT
  • 12–16 Jul 2027Istanbul£2,280 + VAT
  • 26–30 Jul 2027Geneva£4,200 + VAT
  • 2–6 Aug 2027Vienna£3,400 + VAT
  • 16–20 Aug 2027Abu Dhabi£4,200 + VAT
  • 6–10 Sep 2027Cairo£2,280 + VAT
  • 20–24 Sep 2027Barcelona£3,080 + VAT
  • 4–8 Oct 2027Paris£3,600 + VAT
  • 18–22 Oct 2027Jeddah£4,200 + VAT
  • 8–12 Nov 2027London£3,360 + VAT
  • 22–26 Nov 2027Singapore£4,200 + VAT
  • 13–17 Dec 2027Istanbul£2,280 + VAT
  • 27–31 Dec 2027Muscat£3,080 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Special requests

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Operational Excellence in Crisis Management and Contingency Planning

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Course overview

Protecting an organisation's reputation before, during and after a crisis requires thorough contingency planning. This course explains how to identify potential hazards and establish a Crisis Management Team (CMT). It covers the practical side of emergency preparedness. The focus is on how to maintain normal operations or resume them efficiently when the unexpected happens.

During the five days, delegates explore the systems and culture underpinning risk management. They examine the exact roles of both the Incident Management Team (IMT) and the Emergency Response Team (ERP). The training covers hazard analysis. It also looks at business continuity planning and the psychology of crisis decisions. Finally, attendees learn how to run a Medical Emergency Response (MER) plan and manage liaison with the public and emergency services.

Course objectives

By the end of the course, delegates will be able to:

  1. Define crisis management and the stages of a crisis
  2. Apply best practice when putting crisis management into action
  3. Draft effective contingency plans for the organisation
  4. Fix common weaknesses found in existing crisis management documents
  5. Establish an effective crisis management team
  6. Analyse the psychology behind crisis management decisions
  7. Describe different emergency response scenarios
  8. Implement damage control procedures
  9. Outline the requirements of emergency and crisis response management
  10. Anticipate unexpected events and prepare for emergencies

Who should attend

This course suits:

  • Incident commanders and deputies
  • Safety and security management team members
  • Risk management and insurance personnel
  • Crisis management team or cell members
  • Quality management professionals
  • Emergency response teams
  • Line managers, supervisors, directors and senior executives

Daily agenda

  1. Day 1

    Theories of risk and disasters

    • General crisis theory
    • Crises related to various hazard types
    • What crisis management means
    • The framework: MITIGATE, PLAN, RESPOND, RECOVER
    • How systems ideas relate to risks
    • Managing health and safety
    • Controlling organisational risk
    • Fostering a safety culture
    • Review of case studies
  2. Day 2

    Crises management principles

    • The core elements of managing crises
    • Using technology and analytics in crises
    • Mitigating natural and human-induced hazard consequences
    • Making decisions during a crisis
    • Parties and stakeholders involved in emergency response
    • Ethical considerations during a crisis
    • Running vulnerability, hazard and risk assessments
  3. Day 3

    Risk management principles

    • Risk management versus risk assessment
    • Disaster planning and hazard analysis
    • Why managing risk matters
    • Controlling the risk culture of an organisation
    • Communicating risk effectively
    • Conducting a business impact analysis
    • Planning for business continuity
  4. Day 4

    Crisis management team formation and operations

    • Command levels and forming the crisis management team
    • Principles of command and control
    • Responsibilities and roles of the CMT
    • Roles within the Incident Management Team (IMT)
    • Duties of the Emergency Response Team (ERP)
    • How the CMT operates
    • Working with the emergency services
    • Public communication before, during and following a crisis
    • Protecting the reputation of the organisation
  5. Day 5

    Contingency planning, emergency response and damage control

    • Building strategies to prepare, respond and recover from disasters
    • Handling low-intensity crises
    • Integrated approaches to emergency management
    • Managing disaster inquiries
    • Reducing disaster risk and controlling damage
    • Looking at the most hazardous emergency scenario
    • Creating Medical Emergency Response (MER) plans
    • Documentation, forms and checklists for emergency response reports
    • Competency drills and training types
    • Case study analysis: workplace fire and evacuation

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

Register

Operational Excellence in Crisis Management and Contingency Planning

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

booking terms and conditions

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Operational Excellence in Crisis Management and Contingency Planning