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GRC-010

Strategic Crisis Management, Incorporating Security & Major Emergency Response

Intensive 5-day course · English, Arabic & European languages

Crisis and emergency response leaders need timely information to choose a response and direct their teams. This five-day course examines strategic crisis management, security and incident command, with work on communications and the human factors affecting decisions. Delegates practise planning exercises, evaluating responses and implementing recommendations after an incident.

Classroom

Public courses in our cities

  • 19–23 Oct 2026Vienna£3,400 + VAT
  • 19–23 Oct 2026Muscat£3,080 + VAT
  • 2–6 Nov 2026Barcelona£3,080 + VAT
  • 16–20 Nov 2026Manama£3,080 + VAT
  • 7–11 Dec 2026Dubai£4,200 + VAT
  • 21–25 Dec 2026Paris£3,600 + VAT
Show 24 more dates
  • 4–8 Jan 2027Malaga£3,080 + VAT
  • 18–22 Jan 2027London£3,360 + VAT
  • 1–5 Feb 2027Sarajevo£3,400 + VAT
  • 15–19 Feb 2027Istanbul£2,280 + VAT
  • 1–5 Mar 2027Dubai£4,200 + VAT
  • 15–19 Mar 2027Vienna£3,400 + VAT
  • 5–9 Apr 2027Barcelona£3,080 + VAT
  • 19–23 Apr 2027Riyadh£4,200 + VAT
  • 3–7 May 2027Doha£4,200 + VAT
  • 17–21 May 2027Paris£3,600 + VAT
  • 7–11 Jun 2027Geneva£4,200 + VAT
  • 21–25 Jun 2027London£3,360 + VAT
  • 5–9 Jul 2027Abu Dhabi£4,200 + VAT
  • 19–23 Jul 2027Istanbul£2,280 + VAT
  • 2–6 Aug 2027Cairo£2,280 + VAT
  • 16–20 Aug 2027Vienna£3,400 + VAT
  • 6–10 Sep 2027Barcelona£3,080 + VAT
  • 20–24 Sep 2027Jeddah£4,200 + VAT
  • 4–8 Oct 2027Singapore£4,200 + VAT
  • 18–22 Oct 2027Paris£3,600 + VAT
  • 1–5 Nov 2027Muscat£3,080 + VAT
  • 15–19 Nov 2027London£3,360 + VAT
  • 6–10 Dec 2027Casablanca£2,280 + VAT
  • 20–24 Dec 2027Istanbul£2,280 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

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Strategic Crisis Management, Incorporating Security & Major Emergency Response

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Course overview

An incident can disrupt production and affect a business's reputation across borders. Crisis Management Team (CMT) and Emergency Response Team (ERT) leaders must decide what information they need, who should be involved and which response supports the organisation's objectives. The programme examines these decisions alongside the leadership behaviours that can worsen an emergency.

Four critical areas of emergency response provide part of the course's leadership content. Delegates examine five leadership levels and fourteen characteristics of an effective crisis leader, including psychological readiness and discipline. Options must be assessed quickly. Sessions address making judgements and redefining standards as conditions change, then connect response planning with security, asset protection and business continuity.

Practical work includes crisis communication exercises and a major incident simulation. Delegates consider on-scene command, staff welfare and morale, as well as press conferences and television interviews. The final day addresses multi-agency exercises, testing plans and procedures, and writing critique reports that lead to implemented recommendations.

Course objectives

By the end of the course, delegates will be able to:

  1. Explain strategic crisis management and its application to organisational objectives
  2. Develop strategies for an efficient team response to emergencies
  3. Analyse five damaging leadership behaviours and six strategies for handling a crisis
  4. Apply the five main functional areas within Incident Command Systems
  5. Plan multi-agency exercises that support learning and test response arrangements
  6. Use advanced techniques to improve leadership performance during a crisis

Who should attend

This course suits:

  • People leading or implementing crisis management, emergency response and business continuity or recovery arrangements
  • Fire and security management professionals
  • Health, safety and environment personnel
  • Operations, asset and facilities professionals
  • Risk, marketing and insurance professionals
  • Designated incident, emergency and crisis response staff
  • Line managers, supervisors and professionals reviewing their emergency response knowledge
  • Staff assigned crisis management tasks who have had limited time to study the subject

Daily agenda

  1. Day 1

    Assessing risks and choosing a response

    • Principles of managing a crisis strategically
    • Considering the full range of organisational risks
    • Responsibilities and roles of CMT and ERT members
    • Managing issues before they develop into crises
    • Identifying internal and external contributors to the response
    • Five harmful leadership behaviours and six successful crisis strategies
    • Recognising denial-curve and group-think behaviour
  2. Day 2

    Security and emergency planning

    • Managing security and protecting assets
    • Case comparisons of business failure and survival
    • Self-evaluation questionnaire drawing on the previous day's work
    • Preparing, improving and putting emergency response plans into use
    • Strategies for Business Continuity Management (BCM)
    • Workshop and case analysis
  3. Day 3

    Communicating and commanding at the scene

    • Using Incident Command Systems (ICS)
    • Requirements for crisis management at the incident scene
    • Ten frequent emergency communication centre mistakes and their prevention
    • Managing social media to protect reputation
    • Conducting press conferences and TV interviews step by step
    • Examining an incident case
    • Exercise to develop a crisis communications strategy
  4. Day 4

    People during a major incident

    • Issuing alerts and warnings
    • Planning evacuation approaches
    • Role-play workshop simulating a major incident
    • Psychological issues and welfare during crises
    • Improving staff confidence in the process and maintaining morale
    • Questionnaire assessing personal readiness and energy
    • Corporate case analysis of board-level mistakes
  5. Day 5

    Testing response plans and learning from incidents

    • Comparing 3 case studies with a shared root cause
    • Exercise programmes for learning and validating procedures and plans
    • Getting useful results from response exercises
    • Evaluating incidents and conducting hot and cold debriefs
    • Writing critique reports, executive summaries and recommendations
    • Putting recommendations into practice and continuing the review process

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

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Strategic Crisis Management, Incorporating Security & Major Emergency Response

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

booking terms and conditions

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Strategic Crisis Management, Incorporating Security & Major Emergency Response