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QP-007

Total Quality Management (TQM): Tool Box for Continual Improvement

Intensive 5-day course · English, Arabic & European languages

Quality managers, process engineers and operations coordinators explore the Total Quality Management (TQM) toolkit over five days. Delegates examine core philosophies from Deming, Juran and Crosby, ISO 9001 integration, the seven classic quality tools, Kaizen principles, PDCA cycles, the Toyota A3 problem-solving framework and competitive benchmarking methodologies.

Classroom

Public courses in our cities

  • 19–23 Oct 2026Dubai£4,200 + VAT
  • 2–6 Nov 2026Riyadh£4,200 + VAT
  • 16–20 Nov 2026Paris£3,600 + VAT
  • 7–11 Dec 2026Frankfurt£2,600 + VAT
  • 21–25 Dec 2026Doha£4,200 + VAT
  • 11–15 Jan 2027Istanbul£2,280 + VAT
Show 23 more dates
  • 25–29 Jan 2027Amman£3,400 + VAT
  • 8–12 Feb 2027Vienna£3,400 + VAT
  • 22–26 Feb 2027Madrid£3,400 + VAT
  • 1–5 Mar 2027Barcelona£3,080 + VAT
  • 15–19 Mar 2027Berlin£3,400 + VAT
  • 5–9 Apr 2027Milan£3,400 + VAT
  • 19–23 Apr 2027Paris£3,600 + VAT
  • 3–7 May 2027Frankfurt£2,600 + VAT
  • 17–21 May 2027Malaga£3,080 + VAT
  • 14–18 Jun 2027Istanbul£2,280 + VAT
  • 28 Jun – 2 Jul 2027Sarajevo£3,400 + VAT
  • 12–16 Jul 2027Vienna£3,400 + VAT
  • 26–30 Jul 2027Dubai£4,200 + VAT
  • 2–6 Aug 2027Barcelona£3,080 + VAT
  • 16–20 Aug 2027Riyadh£4,200 + VAT
  • 6–10 Sep 2027Doha£4,200 + VAT
  • 20–24 Sep 2027Paris£3,600 + VAT
  • 4–8 Oct 2027Frankfurt£2,600 + VAT
  • 18–22 Oct 2027Geneva£4,200 + VAT
  • 8–12 Nov 2027Istanbul£2,280 + VAT
  • 22–26 Nov 2027Abu Dhabi£4,200 + VAT
  • 13–17 Dec 2027Vienna£3,400 + VAT
  • 27–31 Dec 2027Cairo£2,280 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Can't make these dates? We can run this course for your team on dates that suit you. Ask for custom dates · In-house options

Online (live)

With a trainer, on dates to suit your team

This course can be taught live online by a trainer, in English, Arabic or any European language, for one person or a whole team.

£1,850 + VAT

Group discount: 2 delegates 20% · 3 delegates 35% · 5 or more delegates 50%

Special requests

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Total Quality Management (TQM): Tool Box for Continual Improvement

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Course overview

Isolated quality inspections rarely eliminate systemic defects across modern production and service environments. When frontline operators view quality as an external policing activity, waste persists and customer satisfaction declines. This course sets out the operational toolset and cultural enablers needed to embed Total Quality Management (TQM) across business units.

Delegates review the foundations of quality assurance, contrasting teachings from pioneers including Deming, Juran and Crosby while evaluating Cost of Poor Quality (COPQ) calculations and ISO 9001 alignment. Coursework addresses the human dimension of quality, exploring team problem-solving and participative management techniques.

Technical sessions introduce the seven classic quality control tools, 5S workplace routines, Poka Yoke mistake-proofing and Lean waste reduction. Delegates work through structured improvement frameworks including Kaizen, PDCA cycles, the Eight-Step methodology, the Toyota A3 report format, Quality 4.0 concepts and multi-level competitive benchmarking.

Course objectives

By the end of the course, delegates will be able to:

  1. Compare major quality management philosophies, frameworks and models established by Deming, Juran and Crosby
  2. Identify core organisational enablers and participative management practices that support TQM adoption
  3. Apply the seven classic quality control tools and diagnostic diagrams to eliminate process defects
  4. Execute structured improvement methodologies including Kaizen, PDCA cycles, the Eight-Step model and Toyota A3 reporting
  5. Deploy competitive and functional benchmarking techniques to identify performance gaps and drive operational gains

Target competencies

  • Problem solving
  • Applying quality tools
  • Selecting quality models and systems
  • Using Lean and Six Sigma applications
  • Change management
  • Understanding ISO systems
  • Applying benchmarking

Who should attend

This course suits:

  • Quality managers, quality engineers and compliance coordinators
  • Operations supervisors and team leaders responsible for workflow quality
  • Department heads leading business excellence or ISO 9001 implementation projects

Training methodology

  • Interactive lectures introduce TQM frameworks, historical quality philosophies and diagnostic models.
  • Hands-on workshop exercises give delegates direct practice with the seven quality tools and A3 reporting.
  • Syndicate investigations, case studies and instructional videos illustrate real-world quality implementations.

Daily agenda

  1. Day 1

    Introduction to Total Quality Management (TQM) Concepts

    • Foundational definitions and historical development of quality concepts
    • Operational distinctions between quality assurance and quality control
    • Core definitions, pillars and scope of Total Quality Management (TQM)
    • Applying international quality standards across operational environments
    • Calculating and categorising the Cost of Poor Quality (COPQ)
    • Foundational management principles underpinning quality systems
    • Comparative analysis of quality pioneers: Deming, Juran and Crosby
    • International business excellence awards and national quality frameworks
    • Assessing corporate progression along the quality maturity ladder
  2. Day 2

    TQM Enablers to Achieve Operational Excellence

    • Analysing the operational relationship between ISO 9001 and TQM
    • Core drivers and critical success factors for TQM implementation
    • Systematic principles of continual process improvement
    • Facilitating staff engagement and frontline operational accountability
    • Applying participative management techniques across departments
    • Foundations and objectives of competitive benchmarking
    • Cross-functional team approaches to operational problem-solving
    • Selecting and integrating practical quality control tools
    • Establishing clear and documented continuous improvement methodologies
    • Identifying critical success and failure factors in TQM programmes
  3. Day 3

    Continual Improvement Tools and Practices

    • Core applications of the seven classic quality control tools
    • Practical use of check sheets, histograms, control charts, Pareto diagrams, cause-and-effect charts, scatter plots and flowcharts
    • Structured brainstorming techniques for problem identification
    • Constructing tree diagrams including why-why and how-how analyses
    • Principles of end-to-end process management and ownership
    • Value-added analysis, waste elimination and Lean thinking
    • Visual management techniques and the 5S workplace organisation framework
    • Error-proofing operations using Poka Yoke mechanisms
  4. Day 4

    Continual Improvement Methodologies

    • Principles and applications of Kaizen incremental improvement
    • Executing the Plan-Do-Check-Act (PDCA) improvement cycle
    • Structuring root-cause investigations with the Toyota A3 model and report
    • Walking through the Eight-Step problem-solving methodology
    • Integration of Six Sigma tools within a broader TQM environment
    • Digital transformation, innovation and Quality 4.0 applications
    • Assessing organisational readiness before deploying quality initiatives
  5. Day 5

    Benchmarking as a Tool to Improve Quality and Business Processes

    • Defining the purpose, scope and commercial value of benchmarking
    • Business rationale and performance incentives for benchmarking initiatives
    • Step-by-step methodologies for conducting benchmarking studies
    • Exploring the 2 core themes underpinning benchmarking programmes
    • Evaluating internal, competitive and industry levels of benchmarking
    • Distinguishing performance, process and strategic benchmarking types

Certificate

Every delegate who completes the course receives an ARUK Training Certificate of Attendance.

Frequently asked questions

How do I register?

Choose a date and city in the schedule and press Register, or send us an enquiry. Our team confirms your place and sends an invoice.

Are fees shown with VAT?

Fees are shown per delegate and exclude VAT, which is added to the invoice where applicable.

Can this course be delivered for our team only?

Yes. Any ARUK course can be delivered in-house at your premises, in a meeting room we book for you, or 1-to-1.

Is this course available online?

Yes. We run it live online with a trainer, on dates that suit your team, for £1,850 + VAT per delegate.

Is there a group discount?

Yes. 20% for 2 delegates, 35% for 3 delegates and 50% for 5 or more delegates on the same course.

Can the course be delivered in Arabic or another language?

Yes. Our courses can be delivered in English, Arabic or any European language, by a trainer who teaches in that language. Mention your preferred language when you register or enquire.

What certificate will I receive?

An ARUK Training Certificate of Attendance.

Related courses

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Total Quality Management (TQM): Tool Box for Continual Improvement

Key booking terms (read before you register)
  • The full fee is paid in advance, before the course starts.
  • Cancel in writing 30 or more days before the start date (45 for in-house) for a refund. Later than that, the full fee is payable.
  • No refund for non-attendance or partial attendance.
  • Places are for the named delegate only; another person cannot attend instead.
  • Moving to another date or city is only possible if ARUK agrees in writing.
  • Travel, accommodation and visas are your responsibility. A refused visa does not change the cancellation terms.

booking terms and conditions

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Total Quality Management (TQM): Tool Box for Continual Improvement